Strategic Account Manager

ZeroFox; Atlanta (GA); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) with 3% match

HSA contributions

Generous time off

Job summary

ZeroFox is seeking an experienced Enterprise Account Manager to own a named book of $4M+ ARR. You will nurture executive relationships, run multi-year account plans, and coordinate across CS, product, and executive teams to demonstrate ongoing value.

You will lead strategic QBRs with CISO-level and VP-level stakeholders, expand within large organizations, and ensure retention and revenue growth through a consultative, enterprise approach.

Qualifications

• 7+ years in enterprise account management or strategic CS.
• Experience managing accounts $150K+ ARR across complex orgs.
• Proven ability to run CISO/VP-level QBRs and renewals.
• Strong commercial instincts to identify and close expansions.

Responsibilities

• Own a named book of enterprise accounts with $4M+ ARR.
• Lead strategic QBRs with CISO-level and VP-level stakeholders.
• Coordinate across CS, product, and executive teams to deliver value.
• Identify expansion opportunities early and drive renewals.

Skills

Enterprise account management

Executive relationship management

Strategic CS

Net retention & expansion

Security/CS experience

Job description

ZeroFox is the trusted solution for defending organizations against daily cyber threats that erode revenue, damage reputation, and frustrate security and risk teams. With over a decade of SaaS expertise, ZeroFox unifies Cyber Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection, and Physical Security Intelligence in one platform.

Our continuous cycle, Discover, Validate, Disrupt, empowers organizations to identify exposures, prioritize risks, and stop attacks before they cause harm. Thousands of customers worldwide, including leaders in finance, media, retail, healthcare, and government, rely on ZeroFox to deliver timely, actionable intelligence that reduces risk, accelerates response, and defends your world.

You’ll own a named book of enterprise accounts $4M+ ARR combined, with full responsibility for retention, expansion, and executive relationship development. You’ll run strategic QBRs with CISO-level and VP-level stakeholders, build multi-year account plans, and coordinate across CSM, product, and executive teams to deliver on the value ZeroFox promises. You identify expansion before procurement does, and you close it. Churn in your portfolio is a problem you solve before it becomes a number.

The Reality

You’ll Thrive Here if...

• You managed enterprise accounts at $150K+ ARR and have reference-able relationships you built from the ground up
• Executive stakeholder management is a genuine skill of yours, you know how to run a CISO briefing that ends with an expanded relationship
• A consultative, enterprise approach to account management: you align strategically with CISO-level leaders, understand the customer’s existing tech stack and where a platform fits, and expand across multiple departments
• You approach renewal the same way a good AE approaches a new logo, with a strategy, a champion, and a plan for what happens if something goes sideways
• You can read a multi-stakeholder account and know who the real decision-maker is, who the blocker is, and who you haven’t met yet
• You're technically fluent enough to hold product conversations with security engineers and translate what you learn back to your account strategy

The Toolkit

You’ll Need to Bring...

• 7+ years of enterprise account management or strategic CS with consistent net retention and expansion results
• Experience managing accounts $150K+ ARR across complex organizations
• Executive relationship management, you've run CISO or VP-level QBRs and influenced renewal at that level
• Strong commercial instincts, you identify and close expansion without needing a dedicated overlay team

The Other Stuff

• Total compensation: $200,000 to $300,000 OTE.
• Comprehensive health, dental, and vision (Cigna)
• 401(k) with 3% match, 100% immediately vested, no cliff
• HSA with quarterly company contributions
• Generous time off

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Use of AI in Recruiting

We use artificial intelligence tools to help with the initial sorting of applications. These tools are not used to make final hiring decisions. Every hiring decision is made by people.