Associate Account Manager

ZeroFox; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Community-driven culture with employee events

Regular catered lunches

Generous time off

Comprehensive health benefits & 401(k) plan

Job summary

A cybersecurity company is seeking an Associate Account Manager to enhance client relationships and support account growth. Responsibilities include managing renewals, understanding client needs, and analyzing data to improve satisfaction. Ideal candidates will have 1-3 years in account management with strong communication skills and familiarity with CRM software. This full-time role offers competitive pay and benefits in a collaborative environment.

Qualifications

• 1-3 years of experience in account management, customer success, or related fields.
• Ability to build strong relationships with clients.
• Excellent communication skills with attention to detail.

Responsibilities

• Assist renewals desk with renewals of the platform.
• Develop trusting relationship between clients and company.
• Analyze client data for customer relationship management.

Skills

Account management

Customer success

Communication

Problem-solving

CRM software

Education

Bachelor's degree in Business, Marketing, Information Technology

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

This range is provided by ZeroFox. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $130,000.00/yr

About the role

ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction. You will report directly to the Account Manager and have opportunities to grow your career in account management.

Responsibilities

• Assist renewals desk with renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account

Requirements

• 1-3 years of experience in account management, customer success, or a related field, preferably in the technology or cybersecurity sector
• Demonstrated ability to build strong relationships with clients and collaborate effectively with internal teams
• Excellent communication skills, both verbal and written, with a strong attention to detail
• Proficient in using CRM software (Salesforce preferred) and Microsoft Office Suite
• Ability to multitask and manage time efficiently to meet the needs of multiple clients
• Strong problem-solving skills and a proactive approach to addressing client concerns
• Enthusiasm for learning about cybersecurity trends and ZeroFox solutions
• Willingness to travel occasionally as needed to meet with clients

Desired Qualifications And Skills

• Bachelor's degree in Business, Marketing, Information Technology, or a related field
• Experience in a fast-paced startup environment is a plus
• Familiarity with cybersecurity products and services

Benefits

• OTE range: $100,000 - $120,000
• Community-driven culture with employee events
• Regular catered lunches for in-office work; snacks, drinks available daily
• Generous time off
• Comprehensive health benefits & 401(k) plan
• Fun, modern workspace
• Respectful and nourishing work environment with active participation in culture

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core—we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities. If you’re looking for a mission-oriented, customer-focused, collaborative team, apply to join us.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting