Strategic Account Leader — Remote, Relocation Support

ERMCO-ECI Remote; Tennessee; Remote; USD 90,000 - 150,000; Full time

Job summary

ERMCO is seeking a Strategic Account Manager to lead and grow relationships with key customers. This remote role supports clients across the US, collaborating with Sales, Marketing, Product Development, and Operations to deliver tailored solutions and drive mutual growth.

Travel to customer sites and events may occur up to 50% of the time. Required: 5+ years in strategic account management or related fields, a Bachelor’s degree, and strong communication and negotiation skills.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or related field
• 5+ years of experience in strategic account management, sales, or business development
• Proven success managing complex customer relationships and driving revenue growth
• Strong communication, negotiation, and interpersonal skills
• Ability to analyze data and develop actionable account strategies

Responsibilities

• Develop and execute strategic account plans to achieve sales targets and expand our customer base within the distribution transformer industry
• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty
• Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability
• Collaborate with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions
• Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly
• Prepare and present regular business reviews, forecasts, and account plans to customers and internal leadership
• Negotiate contracts and pricing in alignment with company guidelines and customer expectations
• Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans
• Ensure timely resolution of customer issues and escalations to maintain positive relationships
• Represent the company at industry events, conferences, and trade shows
• Travel required to customer sites and industry events (up to 50%).

Skills

Communication skills

Negotiation

Interpersonal skills

Data analysis

Account strategy development

Education

Bachelor’s degree in Business, Marketing, Engineering, or related field

Tools

CRM software

Sales analytics tools

Job description

ERMCO is seeking a Strategic Account Manager to lead and grow relationships with key customers. This remote role supports clients across the US, collaborating with Sales, Marketing, Product Development, and Operations to deliver tailored solutions and drive mutual growth.

Travel to customer sites and events may occur up to 50% of the time. Required: 5+ years in strategic account management or related fields, a Bachelor’s degree, and strong communication and negotiation skills.