Strategic Account Leader — Growth & Retention

VSP Vision Care; Cynthian Township (OH); On-site; USD 63,000 - 109,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

VSP Vision Care is seeking an experienced Account Manager to lead high impact client engagements within the healthcare and insurance space. You will manage complex accounts, drive retention and growth, and coordinate cross-functional teams to deliver strategic outcomes.

The role requires a strong background in account management, healthcare industry understanding, and the ability to operate in an agile environment while communicating effectively with senior leadership.

Qualifications

• Bachelor’s degree in Business Administration or related field or equivalent experience.
• 4+ years of account management experience.
• In-depth understanding of healthcare/insurance industry and benefits administration.
• Strong organizational skills ensuring responsibilities are self-contained and manageable with minimal guidance.
• Ability to develop into a subject matter expert with all products and services.
• Ability to align business objectives with growth, retention and enterprise goals.
• Experience working in an agile environment and embracing change.
• Excellent communication and interpersonal skills across senior leadership roles.

Responsibilities

• Manage assigned high impact, complex client business and lead process improvements.
• Serve as expert advisor and primary liaison on client service and marketing projects.
• Develop and maintain client relationships to identify goals and requirements.
• Develop account plans with strategic objectives, growth and retention strategies.
• Lead and facilitate key client meetings, in-person or virtual.
• Coordinate product changes with Sales and Product Marketing to meet market needs.
• Develop and manage implementation plans for new clients within timelines.
• Oversee contracting activities and ensure compliance and client needs are met.

Skills

Account management

Healthcare industry knowledge

Organizational skills

Subject matter expert

Strategic thinking

Agile experience

Communication skills

Influence/negotiation

Change readiness

Education

Bachelor’s degree in Business Administration or related field

Job description

VSP Vision Care is seeking an experienced Account Manager to lead high impact client engagements within the healthcare and insurance space. You will manage complex accounts, drive retention and growth, and coordinate cross-functional teams to deliver strategic outcomes.

The role requires a strong background in account management, healthcare industry understanding, and the ability to operate in an agile environment while communicating effectively with senior leadership.