Strategic Account Manager, Managed Services Growth

vpls; Aiea (HI); On-site; USD 70,000 - 110,000; Full time

Job summary

Evocative / VPLS is seeking an experienced Account Manager to manage an assigned portfolio of existing customer accounts and grow them through upsell and cross-sell. The role requires self-driven prospecting to develop new business for our Managed Services offering while building lasting customer relationships.

The ideal candidate will thrive on developing a personal pipeline with outbound outreach, networking, and referrals, aided by sales development and marketing support as needed.

Qualifications

• 3 to 5+ years of technology sales experience, preferably in managed services.
• Proven ability to acquire new customers through self-directed prospecting.
• Ability to discuss business technology needs with both technical and executive buyers.
• Strong presentation skills and articulate communication.
• Self-motivated with disciplined CRM and forecasting habits.

Responsibilities

• Self-source new business opportunities through outbound calls, email, social outreach, professional networking, industry events, and referrals
• Identify and pursue prospective new customers within the assigned territory, building relationships with business and IT decision-makers
• Follow up promptly on supplemental leads from the Sales Development Representative and Marketing team
• Manage an assigned portfolio of existing customer accounts, serving as the primary relationship owner and conducting regular business reviews
• Upsell and cross-sell additional services within assigned accounts, and support the Renewals team throughout the renewal process
• Perform discovery of each customer's needs and challenges, and collaborate with Solutions Engineers to evaluate potential solutions
• Prepare and present proposals showing the value of our services, building credibility as a trusted advisor through strong knowledge of our offerings
• Close business and ensure a complete, accurate handoff to onboarding and service delivery
• Maintain an accurate and updated sales funnel and forecast in the CRM
• Achieve monthly and quarterly revenue targets, including self-sourced new customer bookings

Skills

Technology sales

Prospecting

Relationship-building

CRM & forecasting

Education

Bachelor's degree in Business/CS/IT or related field

Tools

CRM software

Job description

Evocative / VPLS is seeking an experienced Account Manager to manage an assigned portfolio of existing customer accounts and grow them through upsell and cross-sell. The role requires self-driven prospecting to develop new business for our Managed Services offering while building lasting customer relationships.

The ideal candidate will thrive on developing a personal pipeline with outbound outreach, networking, and referrals, aided by sales development and marketing support as needed.