Strategic Account Lead for Tech-Forward Growth

Luxer One; Sacramento (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k matching

Generous PTO

Flexible work arrangements

Health/dental/vision insurance

Job summary

Luxer One, based in Sacramento, CA, is looking for a Senior Account Manager to oversee the client experience with our locker systems and drive ongoing satisfaction. You will become a product expert, collaborate with Marketing on case studies, and work with internal teams to address escalations and growth opportunities.

The role requires a customer-centric mindset, strong communication skills, and experience with Zoho or similar CRMs. A fast-paced environment and tech-savvy approach are preferred.

Qualifications

• Bachelor's Degree preferred or equivalent work experience
• 5+ years customer service or account management experience in a fast-paced environment
• Confident phone presence and effective email communication
• Previous experience with Zoho or other CRM
• Proficiency with Mac or Apple products

Responsibilities

• Proactively manage the client relationship and ensure the locker system continues to meet their ongoing needs
• Develop a strong knowledge base of the locker system to support our clients
• Collaborate with Marketing on the production of Customer Case Studies for sales enablement
• Address escalated customer service inquiries with internal teams and identify growth opportunities
• Assist the Project Management team with stalled clients to drive immediate system usage
• Analyze utilization data and identify expansion opportunities for high-use customers
• Provide customer feedback to Product Development to better meet client needs
• Take on special projects to support company growth

Skills

Customer service

Account management

CRM (Zoho)

Communication

Education

Bachelor's degree preferred

Tools

Zoho CRM

Mac OS

Job description

Luxer One, based in Sacramento, CA, is looking for a Senior Account Manager to oversee the client experience with our locker systems and drive ongoing satisfaction. You will become a product expert, collaborate with Marketing on case studies, and work with internal teams to address escalations and growth opportunities.

The role requires a customer-centric mindset, strong communication skills, and experience with Zoho or similar CRMs. A fast-paced environment and tech-savvy approach are preferred.