Strategic Account Leader — Remote Growth & Renewals

IntusCare; United States; Remote; USD 130,000 - 145,000; Full time

Job summary

IntusCare is seeking a Senior Account Manager to own strategic relationships with a portfolio of clients. You will blend commercial acumen with partnership focus to maximize value and close renewal and expansion opportunities by collaborating with Sales, Client Success, Implementation, Product, and Delivery teams.

You will lead quarterly business reviews, nurture executive relationships, and proactively manage account health, risks, and cross-functional needs to ensure long-term growth and

Qualifications

• 4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments.
• Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations.
• Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal.
• Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes.
• Excellent communication, negotiation and relationship-building skills.
• Comfortable collaborating cross-functionally in a fast-paced, high-growth environment.
• Proficiency with CRM systems and project management tools.
• Experience with EMR software is a plus

Responsibilities

• Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
• Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
• Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams
• Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams - becoming a go-to connector who routes client needs efficiently to the right stakeholders
• Lead quarterly business reviews and strategic planning sessions with clients
• Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories
• Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems
• Drive success in your book of business through proactivity and self-direction in a fast-changing environment

Skills

Account management

Client partnerships

Sales experience

Healthcare technology

CRM systems

Negotiation

Relationship building

Cross-functional collaboration

Tools

CRM systems

Project management tools

Job description

IntusCare is seeking a Senior Account Manager to own strategic relationships with a portfolio of clients. You will blend commercial acumen with partnership focus to maximize value and close renewal and expansion opportunities by collaborating with Sales, Client Success, Implementation, Product, and Delivery teams.

You will lead quarterly business reviews, nurture executive relationships, and proactively manage account health, risks, and cross-functional needs to ensure long-term growth and