Strategic Account Growth Specialist (Fire Protection)

Encore Fire Protection; West Wareham (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Brand swag

Collaborative culture

Job summary

Encore Fire Protection is seeking an Account Executive (SOW focus) to deepen relationships with current customers and expand service across locations and systems. You will own renewals, identify upsell opportunities, and partner with internal teams to deliver consistent, high-quality protection solutions.

Ideal candidates have 3–5 years in sales or account management, strong communication, and proficiency with Excel/PowerPoint or Google Sheets/Slides.

Qualifications

• Three to five years of professional experience in sales, account management, or service-based roles.
• Excellent communication skills, including verbal and written communication with internal teams and customers.
• Proficiency with Excel and PowerPoint or Google Sheets and Slides to track activity and support proposals.
• Strong organization and attention to detail, with ability to manage multiple accounts, renewals, and follow-ups.
• Bachelor’s degree in business, marketing, communications, or related field.

Responsibilities

• Manage a defined book of existing customers with a focus on expansion, retention, and referrals.
• Identify upsell and cross-sell opportunities across systems, locations, and services (inspections, service, monitoring, projects).
• Own the renewal process, track contract terms and dates, and engage customers early to keep agreements current.
• Source and track bid opportunities tied to accounts to stay ahead of upcoming work.
• Act as trusted advisor and primary contact for customers on fire protection questions/decisions.
• Collaborate with service, installation, and operations teams to ensure smooth customer experience from proposal to delivery.
• Build, review, and coordinate proposals and supporting documents with internal teams.
• Keep activities, pipelines, renewals, and follow-ups updated in HubSpot CRM.

Skills

Communication

Organization

Self-starter

Ownership

Verbal & written

Education

Bachelor’s degree in business/marketing/communications

Tools

Excel

PowerPoint

Google Sheets

HubSpot CRM

Job description

Encore Fire Protection is seeking an Account Executive (SOW focus) to deepen relationships with current customers and expand service across locations and systems. You will own renewals, identify upsell opportunities, and partner with internal teams to deliver consistent, high-quality protection solutions.

Ideal candidates have 3–5 years in sales or account management, strong communication, and proficiency with Excel/PowerPoint or Google Sheets/Slides.