Account Executive

Encore Fire Protection; West Wareham (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Brand swag

Collaborative culture

Job summary

Encore Fire Protection is seeking an Account Executive (SOW focus) to deepen relationships with current customers and expand service across locations and systems. You will own renewals, identify upsell opportunities, and partner with internal teams to deliver consistent, high-quality protection solutions.

Ideal candidates have 3–5 years in sales or account management, strong communication, and proficiency with Excel/PowerPoint or Google Sheets/Slides.

Qualifications

• Three to five years of professional experience in sales, account management, or service-based roles.
• Excellent communication skills, including verbal and written communication with internal teams and customers.
• Proficiency with Excel and PowerPoint or Google Sheets and Slides to track activity and support proposals.
• Strong organization and attention to detail, with ability to manage multiple accounts, renewals, and follow-ups.
• Bachelor’s degree in business, marketing, communications, or related field.

Responsibilities

• Manage a defined book of existing customers with a focus on expansion, retention, and referrals.
• Identify upsell and cross-sell opportunities across systems, locations, and services (inspections, service, monitoring, projects).
• Own the renewal process, track contract terms and dates, and engage customers early to keep agreements current.
• Source and track bid opportunities tied to accounts to stay ahead of upcoming work.
• Act as trusted advisor and primary contact for customers on fire protection questions/decisions.
• Collaborate with service, installation, and operations teams to ensure smooth customer experience from proposal to delivery.
• Build, review, and coordinate proposals and supporting documents with internal teams.
• Keep activities, pipelines, renewals, and follow-ups updated in HubSpot CRM.

Skills

Communication

Organization

Self-starter

Ownership

Verbal & written

Education

Bachelor’s degree in business/marketing/communications

Tools

Excel

PowerPoint

Google Sheets

HubSpot CRM

Job description

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

Externally, this position is called Account Executive. Internally, it’s referred to as SOW, short for Share of Wallet—because the focus is on expanding existing customer relationships rather than pursuing a long list of new accounts. You will partner with current Encore customers to expand services, secure renewals, add new locations, and become their go-to resource for all things fire protection.

These are not cold leads; you are stepping into established relationships where Encore has already proven our value. Your mission is to deepen that trust, uncover new opportunities, and keep the partnership moving forward year over year.

Success in this role comes from connecting with customers. If you enjoy helping customers, asking good questions, and spotting opportunities where others see routine work, this role will feel like a strong fit.

Key Responsibilities

• Manage a defined book of existing customers with a focus on expansion, retention, and referrals.
• Identify upsell and cross-sell opportunities across systems, locations, and services, for example inspections, service, monitoring, and projects.
• Own the renewal process, tracking contract terms and dates, and engaging customers early to keep agreements current.
• Source and track public and private bid opportunities tied to your accounts, so we stay ahead of upcoming work.
• Act as a trusted advisor and primary point of contact for your customers, helping them navigate questions and decisions related to fire protection.
• Collaborate closely with service, installation, and operations teams to ensure a smooth, consistent customer experience from proposal through delivery.
• Build, review, and coordinate proposals and supporting documents in partnership with internal teams.
• Keep your activities, pipelines, renewals, and follow-ups organized and up to date in HubSpot, our CRM.

What You Bring To The Table

• Three to five years of professional experience, ideally in sales, account management, customer success, or other service-based roles
• Excellent communication skills, including clear verbal and written communication with both internal teams and customers
• Comfort working with tools such as Excel and PowerPoint, or Google Sheets and Slides, to track activity and support proposals
• Strong organization and attention to detail, with the ability to manage multiple accounts, renewals, and follow-ups at the same time
• A self-starter mindset with a team-first attitude, high level of ownership, and willingness to learn and adapt as the business evolves

What Will Make You Stand Out?

• You have experience using CRM software, and experience with HubSpot is considered a strong plus.
• You have experience working in a private equity-backed environment where KPIs, growth targets, and value creation plans are a regular part of the conversation.
• You have prior experience in fire protection, life safety, building services, facilities management, or another recurring service-based industry.
• You are familiar with ServiceTrade or similar industry specific service platforms.
• You have exposure to sales tools such as Dealhub, Convex Atlas, or ZoomInfo to support account planning and opportunity identification.
• You have a bachelor’s degree in business, marketing, communications, or a related field.

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $80,000 - $90,000 per year.

Beyond the Paycheck

About

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective , not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminatebased ongender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.