Account Manager - Business Development

Carpenter Technology; Reading (Berks County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Carpenter Technology Corporation is seeking a Business Development Account Representative to manage key customer relationships from Reading, PA or Raleigh, NC. You will coordinate with Sales, Planning, Logistics, and Finance to resolve concerns, manage orders, and support growth initiatives while ensuring high levels of service and satisfaction.

The role requires strong communication, problem solving, and the ability to learn technical products and processes in a fast-paced environment.

Qualifications

• Customer service and relationship management experience.
• Ability to manage multiple customer accounts and priorities.
• Strong communication, written and verbal.
• Willingness to learn technical products and processes.

Responsibilities

• Manage assigned customer accounts and serve as primary contact.
• Coordinate with Sales, Planning, Logistics, Operations, Finance to resolve concerns.
• Maintain daily account activities, order management, and communications.
• Support selling strategies through proactive outreach to customers.
• Participate in continuous improvement focused on productivity and satisfaction.

Skills

Customer service

Account management

Cross-functional collaboration

Problem solving

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Business systems

Job description

Carpenter Technology Corporation is seeking a Business Development Account Representative to manage key customer relationships from Reading, PA or Raleigh, NC. You will coordinate with Sales, Planning, Logistics, and Finance to resolve concerns, manage orders, and support growth initiatives while ensuring high levels of service and satisfaction.

The role requires strong communication, problem solving, and the ability to learn technical products and processes in a fast-paced environment.