Business Development Account Representative

Jobtailor; North Carolina; On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor is seeking a Customer Account Manager in North Carolina to liaise between customers and Carpenter, manage accounts, and optimize logistics, pricing, and forecasting. The role involves collaboration with internal teams and proactive account development.

The position requires strong communication, problem-solving, and adherence to policies, with experience in account management preferred.

Qualifications

• High School diploma required.
• Prefer a Two- or four-year degree from an accredited institution.
• Minimal experience required; two or more years of customer account management experience preferred.
• Knowledge of differences in shape, size, finish, and standard conditions for all products.
• Ability to expand and apply knowledge and skills to day-to-day activities.
• Ability to adhere to corporate, department, quality, and regulatory policies.

Responsibilities

• Act as liaison between customers and Carpenter, providing overall support and total account management.
• Develop knowledge of customer needs, assess requirements, and identify solutions involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance.
• Own and be accountable for daily processes related to assigned accounts.
• Develop, maintain, and grow relationships with internal departments to solve customer problems involving logistics, planning, inventory, technical requirements, contract review, and pricing.
• Participate in transactional improvement projects focused on cost reduction, productivity improvement, and customer satisfaction.
• Participate in departmental and cross-functional training on Carpenter systems, products, and processes.
• Review activity reports and message queue daily and take appropriate action.
• Develop and maintain customer-specific account documentation.
• Initiate proactive calls to new and existing accounts in support of selling and service strategies.
• Perform other assigned duties and special projects.

Skills

Account Management

Inventory Management

Pricing Analysis

Specification Interpretation

Forecasting

Communication

Collaboration

Adaptability

Education

High School diploma

Two- or four-year degree

Tools

Carpenter Systems

Job description

• Act as liaison between customers and Carpenter, providing overall support and total account management
• Develop knowledge of customer needs, assess requirements, and identify solutions involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance
• Own and be accountable for daily processes related to assigned accounts
• Develop, maintain, and grow relationships with internal departments to solve customer problems involving logistics, planning, inventory, technical requirements, contract review, and pricing
• Participate in transactional improvement projects focused on cost reduction, productivity improvement, and customer satisfaction
• Participate in departmental and cross-functional training on Carpenter systems, products, and processes
• Review activity reports and message queue daily and take appropriate action
• Develop and maintain customer-specific account documentation
• Initiate proactive calls to new and existing accounts in support of selling and service strategies
• Perform other assigned duties and special projects

Requirements

• High School diploma required
• Prefer a Two- or four-year degree from an accredited institution
• Minimal experience required; two or more years of customer account management experience preferred
• Knowledge of differences in shape, size, finish, and standard conditions for all products
• Ability to expand and apply knowledge and skills to day-to-day activities
• Ability to adhere to corporate, department, quality, and regulatory policies

Core Competencies

Demonstrates strong account management capabilities by effectively liaising with customers and internal departments to address needs and solve problems. Proficient in developing customer relationships and managing documentation while adhering to corporate and regulatory policies.

Highest-signal resume keywords

• Customer Account Management
• Relationship Building
• Problem Solving
• Logistics Coordination
• Process Improvement

ATS Optimization Keywords

Hard Skills

• Account Management
• Inventory Management
• Pricing Analysis
• Specification Interpretation
• Forecasting

Soft Skills

• Communication
• Collaboration
• Adaptability

Industry Keywords

• Customer Needs Assessment
• Contract Review
• Quality Policies
• Regulatory Compliance

Tools & Technologies

• Carpenter Systems