Business Development Account Representative

Carpenter Technology; Reading (Berks County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Carpenter Technology Corporation is seeking a Business Development Account Representative to manage key customer relationships from Reading, PA or Raleigh, NC. You will coordinate with Sales, Planning, Logistics, and Finance to resolve concerns, manage orders, and support growth initiatives while ensuring high levels of service and satisfaction.

The role requires strong communication, problem solving, and the ability to learn technical products and processes in a fast-paced environment.

Qualifications

• Customer service and relationship management experience.
• Ability to manage multiple customer accounts and priorities.
• Strong communication, written and verbal.
• Willingness to learn technical products and processes.

Responsibilities

• Manage assigned customer accounts and serve as primary contact.
• Coordinate with Sales, Planning, Logistics, Operations, Finance to resolve concerns.
• Maintain daily account activities, order management, and communications.
• Support selling strategies through proactive outreach to customers.
• Participate in continuous improvement focused on productivity and satisfaction.

Skills

Customer service

Account management

Cross-functional collaboration

Problem solving

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Business systems

Job description

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

Business Development Account Representative

Location: Raleigh, NC or Reading, PA

Reports To: Supervisor, Customer Service

The Business Development Account Representative serves as the primary liaison between customers and Carpenter, providing comprehensive account management and customer support. This role is responsible for building strong customer relationships, understanding customer needs, resolving account-related issues, and ensuring a high level of service. The representative collaborates closely with internal teams to support scheduling, planning, inventory management, pricing, forecasting, contract review, and technical requirements while driving customer satisfaction and business growth.

Key responsibilities include:

• Manage assigned customer accounts and serve as the primary point of contact.
• Develop a thorough understanding of customer requirements and identify effective solutions.
• Coordinate with internal departments including Sales, Planning, Logistics, Operations, Technical Services, and Finance to resolve customer concerns.
• Maintain accountability for daily account activities, order management, and customer communications.
• Support selling strategies through proactive outreach to new and existing customers.
• Create and maintain customer-specific account documentation and records.
• Review activity reports and message queues daily to ensure timely follow-up and issue resolution.
• Participate in continuous improvement initiatives focused on productivity, cost reduction, and customer satisfaction.
• Engage in departmental and cross-functional training to expand product, process, and systems knowledge.
• Adhere to all company, quality, safety, and regulatory standards.
• Perform additional duties and special projects as assigned.

Requirements

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree from an accredited institution preferred.
• Minimum experience required.
• Two or more years of customer account management, customer service, inside sales, or business development experience preferred.

Knowledge, Skills, and Abilities

• Strong customer service and relationship management skills.
• Effective verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to work collaboratively across functions to resolve customer issues.
• Proficiency with Microsoft Office applications and business systems.
• Ability to learn technical products, specifications, and manufacturing processes.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

Carpenter Technology Corporation (NYSE: CRS) is a recognized leader in high-performance specialty alloy-based materials and process solutions for critical applications in the aerospace, defense, transportation, energy, industrial, medical, and consumer electronics markets. Founded in 1889, Carpenter has evolved to become a pioneer in premium specialty alloys, including titanium, nickel, and cobalt, as well as alloys specifically engineered for additive manufacturing (AM) processes and soft magnetics applications. Carpenter recently expanded its AM capabilities to provide a complete “powder-to-part” solution to accelerate materials innovation, offer rapid prototyping, and streamline parts production.

Carpenter Technology Corporation offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Learn more Carpenter Technology Corporation is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be considered. A response to your request may take up to 5 business days.