Customer Service Operations Leader

Carpenter Technology; Reading (Berks County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with company contributions

Life insurance

Job summary

Carpenter Technology in Reading, PA is looking for a driven individual to manage and improve operations, focusing on customer satisfaction and corporate goals. This role requires at least four years in account management and a strong leadership presence.

The company offers a competitive salary and a comprehensive benefits package including medical, dental, vision, and retirement options to support employee well-being.

Qualifications

• Four years of account management experience required.
• Preference for a minimum of two years in people management.
• Ability to create a positive, enthusiastic work environment.

Responsibilities

• Manage and improve operations for customer satisfaction.
• Supervise daily activities of business support and production teams.
• Coordinate communication between support and business functions.

Skills

Account management

People management

Leadership

Education

Two-to-four-year degree from an accredited institution

High school diploma

Job description

Carpenter Technology in Reading, PA is looking for a driven individual to manage and improve operations, focusing on customer satisfaction and corporate goals. This role requires at least four years in account management and a strong leadership presence.

The company offers a competitive salary and a comprehensive benefits package including medical, dental, vision, and retirement options to support employee well-being.