Strategic Account & Growth Specialist

Carpenter Technology; North Carolina; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

401k with company contributions

Flexible spending accounts

Disability coverage

Job summary

Carpenter Technology Corporation in Raleigh, NC is seeking a Business Development Account Representative to serve as the primary liaison between customers and Carpenter, managing key accounts and delivering exceptional service.

You will collaborate with Sales, Planning, Logistics, Operations, Finance and Technical Services to resolve issues, support pricing and forecasting, and drive growth while upholding quality and regulatory standards.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree from an accredited institution preferred.
• Two or more years of customer account management, customer service, inside sales, or business development experience preferred.

Responsibilities

• Manage assigned customer accounts and serve as the primary point of contact.
• Develop understanding of customer requirements and identify solutions.
• Coordinate with Sales, Planning, Logistics, Operations, Technical Services, and Finance to resolve customer concerns.
• Maintain accountability for daily account activities, order management, and customer communications.
• Support selling strategies through proactive outreach to new and existing customers.
• Create and maintain customer-specific account documentation and records.
• Review activity reports and queues daily for timely follow-up and issue resolution.
• Participate in continuous improvement initiatives to boost productivity and satisfaction.
• Engage in cross-functional training to expand product knowledge.

Skills

Customer service

Relationship management

Verbal and written communication

Multitasking

Problem solving

Collaboration

Microsoft Office

Technical product knowledge

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Business systems

Job description

Carpenter Technology Corporation in Raleigh, NC is seeking a Business Development Account Representative to serve as the primary liaison between customers and Carpenter, managing key accounts and delivering exceptional service.

You will collaborate with Sales, Planning, Logistics, Operations, Finance and Technical Services to resolve issues, support pricing and forecasting, and drive growth while upholding quality and regulatory standards.