Strategic IT Account Executive

Progressive Computer Systems; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Progressive Computer Systems in Raleigh-Durham-Chapel Hill seeks a Strategic Account Representative to manage and grow key client relationships on-site. You will craft account plans, surface new opportunities, coordinate with engineering teams, and shepherd renewals through negotiations, with a focus on meeting client expectations and company standards.

Day-to-day duties include tracking performance, documenting activity in CRM, and contributing to service offerings with market insight.

Qualifications

• Experience in B2B technology or IT services and proven customer-facing skills.
• Ability to manage key accounts, develop strategy, and retain clients.
• Strong verbal and written communication and negotiation capabilities.

Responsibilities

• Identify prospective clients and key decision-makers aligned with a target profile.
• Conduct outbound prospecting via calls, email, LinkedIn, and events.
• Develop account plans and coordinate with technical teams to address needs.
• Prepare proposals, renewals, and presentations for clients.
• Maintain CRM records and track pipeline metrics and outcomes.
• Collaborate with sales and marketing to refine offerings and messaging.
• Lead negotiations and ensure service delivery meets client expectations.

Skills

Account Management

Customer Service

Sales and Business Development

Negotiation

Verbal & Written Communication

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

CRM software

ConnectWise

Productivity tools

Job description

Progressive Computer Systems in Raleigh-Durham-Chapel Hill seeks a Strategic Account Representative to manage and grow key client relationships on-site. You will craft account plans, surface new opportunities, coordinate with engineering teams, and shepherd renewals through negotiations, with a focus on meeting client expectations and company standards.

Day-to-day duties include tracking performance, documenting activity in CRM, and contributing to service offerings with market insight.