Strategic Account Growth & Retention Specialist

Paycom; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Base salary

Transportation allowance

Uncapped commission

Paid vacation

401(k) with matching

Employee Stock Purchase Program

Team-based events

Learning and development programs

Paid family leave

Employee referral bonuses

Job summary

Paycom is seeking a Client Relations Representative to retain existing client relationships, drive usage and revenue, and manage ongoing client engagement. You will collaborate with Outside Sales and Transition Specialists to ensure smooth ownership transitions and maintain high levels of service.

This role focuses on identifying new revenue opportunities, conducting regular business reviews, presenting the value proposition of Paycom solutions, and building relationships across client

Responsibilities

• Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Conducts the required number of face-to-face meetings on a weekly basis
• Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions
• Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
• Develops a complete understanding of the client’s organizational structure.
• Assists in software development efforts by delivering feedback on market needs and opportunities.

Job description

Paycom is seeking a Client Relations Representative to retain existing client relationships, drive usage and revenue, and manage ongoing client engagement. You will collaborate with Outside Sales and Transition Specialists to ensure smooth ownership transitions and maintain high levels of service.

This role focuses on identifying new revenue opportunities, conducting regular business reviews, presenting the value proposition of Paycom solutions, and building relationships across client