Strategic Account Growth & Relationships Manager

Communication Innovators, Inc.; Des Moines (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

Communication Innovators, Inc. in Des Moines, IA, is seeking an Account Manager to build and manage business relationships with customers across the country.

You will focus on customer relations, project proposals, execution, forecasting, and revenue growth while coordinating with internal teams. Reporting to the Director of Sales & Marketing, the role requires technical knowledge, certifications, and a college or technical degree.

Qualifications

• Technical domain knowledge sufficient to perform responsibilities.
• Baseline certifications for solution offerings.
• College degree (preferred) or applicable technical Associate degree.
• Prior experience may be substituted at supervisor’s discretion.

Responsibilities

• Manage customer, partner, and distribution relationships.
• Serve as the main point of contact for client concerns and needs.
• Project proposals and deliverables.
• Forecasting of backlog.
• Clearly communicate progress with stakeholders.
• Communicate with clients to understand their needs and explain product value.
• Year-over-year increase in customer satisfaction based on feedback.
• Collaborate with internal departments to fulfill client needs and fulfillment.
• Provide up-to-date expense reports at the culmination of each week.
• Maintain a worksheet of ongoing tasks, quotes, issues, resolutions, and opportunities.
• Update Outlook Calendar to provide accurate availability.
• Adjust hours, priorities, and staffing to ensure efficient operation.

Skills

Account management

Customer relationships

Forecasting

Revenue growth

Proposal development

Cross-functional communication

Project coordination

Education

College degree

Associate degree

Tools

Tiger Paw

Job description

Communication Innovators, Inc. in Des Moines, IA, is seeking an Account Manager to build and manage business relationships with customers across the country.

You will focus on customer relations, project proposals, execution, forecasting, and revenue growth while coordinating with internal teams. Reporting to the Director of Sales & Marketing, the role requires technical knowledge, certifications, and a college or technical degree.