Strategic Account Growth Manager

Xclusive-Services; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Xclusive Services is seeking a Customer Growth Manager to own assigned accounts after sale, driving retention and revenue growth. You will partner with Sales, Regional Service Management, and the Director of Service to ensure excellent service delivery and high customer loyalty.

The role emphasizes proactive relationship management, strategic account reviews, risk mitigation, and expansion of Xclusive Services’ solutions within existing and newly onboarded accounts.

Qualifications

• 3–5 years in customer service, account management, or client-facing roles.
• Strong relationship-building and communication at multiple organizational levels.
• Ability to identify growth opportunities within ongoing accounts.
• Proven ability to manage multiple relationships across a geographic region.
• CRM and ATS proficiency; MS Office experience; flexible schedule; travel.

Responsibilities

• Own and manage long-term client relationships with accountability for retention and growth.
• Lead quarterly business reviews (QBRs) and executive-level planning discussions.
• Identify early expansion opportunities and coordinate cross-functional actions.
• Drive net revenue growth within existing accounts and expand service adoption.
• Maintain accurate account documentation and provide regular updates to leadership.
• Proactively request referrals and manage referral activity with internal teams.

Skills

Relationship-building

Communication

CRM/ATS proficiency

Microsoft Office

Travel availability

Tools

CRM systems

ATS software

Job description

Xclusive Services is seeking a Customer Growth Manager to own assigned accounts after sale, driving retention and revenue growth. You will partner with Sales, Regional Service Management, and the Director of Service to ensure excellent service delivery and high customer loyalty.

The role emphasizes proactive relationship management, strategic account reviews, risk mitigation, and expansion of Xclusive Services’ solutions within existing and newly onboarded accounts.