Strategic Account Engineer & Support Specialist

Grundfos GmbH; Brookshire (TX); Hybrid; USD 61,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Grundfos GmbH is seeking an Engineer, Support Specialist to serve as the primary internal contact for strategic accounts within our Commercial Building Services division in the USA. You will resolve complex inquiries, ensure seamless order fulfillment, and drive opportunities to grow business relationships.

The role emphasizes customer service excellence, technical aptitude for pump products, and cross-functional collaboration across Sales, Finance, and Supply Chain.

Qualifications

• Bachelor's degree in engineering or related technical field.
• 5+ years of pump industry experience with direct customer-facing engagement.
• Proficiency with SAP R/3 or S/4HANA and CRM platforms.
• Advanced Excel, PowerPoint, and Power BI experience.
• Authorized to work in the USA without sponsorship.

Responsibilities

• Serve as the dedicated internal contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution.
• Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets.
• Process and manage complex orders, coordinate changes, and consolidate shipments to improve delivery efficiency for project-based sales.
• Organize and deliver training and onboarding for strategic account employees, including CSSC materials and sales presentations.
• Partner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain to resolve disputes and supply chain concerns proactively.
• Promote digital self-help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks.

Skills

Customer service

Cross-functional collaboration

Technical aptitude for pumps

Influence stakeholders

Organizational skills

Education

Bachelor's degree in engineering/related technical field

Tools

SAP R/3 / S/4HANA

CRM platforms

Power BI

Excel (advanced)

Job description

Grundfos GmbH is seeking an Engineer, Support Specialist to serve as the primary internal contact for strategic accounts within our Commercial Building Services division in the USA. You will resolve complex inquiries, ensure seamless order fulfillment, and drive opportunities to grow business relationships.

The role emphasizes customer service excellence, technical aptitude for pump products, and cross-functional collaboration across Sales, Finance, and Supply Chain.