Strategic Account Director, Security-Cleared, Remote

Sawdey Solution Services, Inc.; Austin (TX); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Vibrant Company Culture

Competitive Compensation Package

Health, Dental & Vision Benefits

401(k) with employer match

Training & Tuition Reimbursement

EAP and PTO

Résumé du poste

Sawdey Solution Services, Inc. is seeking an Account Director to serve as the single point of accountability for a large-scale, multi-sourced technology services program for a major public-sector customer.

This role requires leadership across enterprise partners, integration teams, and specialized providers within a complex statewide IT environment. The ideal candidate will have 10+ years of progressive managed-services leadership experience, 5+ years in an account-leadership role, and the

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline is desired, but not required.
• Applicable Technical or Project Management certification desired but not required.
• Project Management Professional (PMP)
• ITIL 4 Managing Professional
• Certified Scrum Professional
• Certified Information Security Manager (CISM)
• Certified Service Delivery Manager (CSDM)
• Certified Federal Contracts Manager (CFCM)
• Project Management Institute Program Management Professional (PgMP)

Responsabilités

• Lead the effort to integrate Sawdey's team culture across the contract.
• Drive the formation of an integrated, collaborative, and mutually supportive team.
• Maintain executive sponsorship and escalation paths within the organization to resolve issues that cannot be closed at the operational level.
• Own remediation when service level shortfalls, repeat incidents, or systemic issues are identified.
• Review all critical deliverables and major reports submitted to the customer and ensure they are submitted on time, complete, and free of identified material issues.
• Act on behalf of Sawdey in all day-to-day matters pertaining to the agreement.
• Champion the incorporation of industry-leading practices and Sawdey best practices in the construction, operation, and continuous refinement of the services.
• Responsible for service delivery, billing, and relationship management.
• Responsible for ensuring customer satisfaction and attainment of all Service Levels.
• May represent Sawdey in governance forums, executive reviews, and joint operating reviews.

Description du poste

Sawdey Solution Services, Inc. is seeking an Account Director to serve as the single point of accountability for a large-scale, multi-sourced technology services program for a major public-sector customer.

This role requires leadership across enterprise partners, integration teams, and specialized providers within a complex statewide IT environment. The ideal candidate will have 10+ years of progressive managed-services leadership experience, 5+ years in an account-leadership role, and the