Senior Security Account Director – Bay Area, Multi-Site

Inter-Con Security Systems, Inc.; Mountain View (CA); On-site; USD 175,000 - 180,000; Full time

Job summary

Inter-Con Security Systems, Inc. seeks a Security Account Director to lead a major contract portfolio in the Bay Area, aligning management, service delivery, invoicing, and reporting to ensure top-tier security.

The role oversees 16,000 hours weekly across multiple locations, requires executive client partnership, and travel across Bay Area, including onsite leadership, with responsibility for compliance and continuous improvement.

Qualifications

• Bachelor's degree preferred; extensive equivalent experience considered.
• 10+ years of contract security management or related operational leadership experience.
• Experience leading large, multi-site security operations and managing leaders across geographically dispersed locations.
• Strong financial acumen with budgeting, invoicing, overtime management, reporting, and KPI analysis.

Responsibilities

• Serve as the dedicated senior point of contact for the client regarding national account portfolio management and contract security service delivery.
• Coordinate account management, operations, invoicing, reporting, and other contractual requirements across the portfolio.
• Provide strategic alignment and ongoing support to all account managers, site managers, supervisors, and other personnel assigned to the program.
• Ensure the continuous delivery of high-quality contract security services in accordance with the Statement of Work, client requirements, Inter-Con policies, and applicable laws and regulations.
• Lead and support security operations across multiple contract service locations in the San Francisco, San Bruno, and Mountain View markets.
• Oversee approximately 16,000 weekly security hours and provide leadership for geographically dispersed teams, including remote management and regular site engagement.
• Establish and maintain trusted relationships with client stakeholders and ensure timely, professional communication regarding operational performance, risks, and service needs.
• Make recommendations for long-term and additional security measures that may benefit the client or complement existing security measures and practices.
• Escalate contractual issues, significant operational concerns, and security situations to the appropriate client and Inter-Con points of contact in a timely manner.
• Schedule, prepare for, and attend quarterly business review meetings to discuss quarterly reporting, key performance indicators, service performance, trends, risks, and corrective actions.
• Partner with client and Inter-Con stakeholders to assess performance against established KPIs and implement measurable improvement plans when required.
• Drive staffing health, overtime control, compliance, leadership development, and operational consistency across the account.
• Ensure account documentation, reports, post orders, standard operating procedures, and governance materials are current, accurate, and aligned with contractual requirements.
• Support incident response, investigations, business continuity, and executive-level escalation management as needed.
• Perform other duties and responsibilities as assigned.

Skills

Executive leadership

Contract security management

Multi-site coordination

Client relationship management

Budgeting and invoicing

KPI analysis

Education

Bachelor's degree in Criminal Justice, Security Management, Business Administration, Public Safety, or related field

Tools

Microsoft Office

Job description

Inter-Con Security Systems, Inc. seeks a Security Account Director to lead a major contract portfolio in the Bay Area, aligning management, service delivery, invoicing, and reporting to ensure top-tier security.

The role oversees 16,000 hours weekly across multiple locations, requires executive client partnership, and travel across Bay Area, including onsite leadership, with responsibility for compliance and continuous improvement.