Strategic Account Director - Remote, Higher Education Growth

Cengage Group; Boston (MA); Remote; USD 77,000 - 100,000; Full time

Job summary

Cengage seeks a Strategic Account Director to lead key higher education accounts across North America. You will own account strategy, forecast, and renewal tactics while driving revenue growth and student outcomes through CU, EA, and IA models.

Senior‑level negotiations with provosts and finance leaders, cross‑functional collaboration, and data‑driven decision making are central. This full‑time role requires travel and strategic leadership across institutions.

Qualifications

• BA or BS degree required.
• 5+ years of successful experience in educational or enterprise-level sales.
• Proven ability to own and complete strategic account plans with long-term revenue accountability.
• Strong background in high-level negotiations.
• Proficiency with Microsoft Office and CRM platforms, preferably Salesforce.

Responsibilities

• Lead complex contract negotiations with senior academic and admin leaders (provosts, CAOs, finance, procurement).
• Own the overall account strategy and forecast for each institution; develop multi-year growth, retention, expansion plans.
• Identify and capitalize on high-impact opportunities; align with customer objectives and outcomes.
• Develop financial models to show ROI of CU benefits within institutional budgets.
• Drive renewals and upsell, expansion, and conversion with partners; ensure cohesive execution.

Skills

Strategic account planning

Negotiation

Executive communication

CRM proficiency

Education

BA or BS degree

Tools

Salesforce

Microsoft Office

Job description

Cengage seeks a Strategic Account Director to lead key higher education accounts across North America. You will own account strategy, forecast, and renewal tactics while driving revenue growth and student outcomes through CU, EA, and IA models.

Senior‑level negotiations with provosts and finance leaders, cross‑functional collaboration, and data‑driven decision making are central. This full‑time role requires travel and strategic leadership across institutions.