Strategic Account Director - Radiopharma

NorthStar Medical Technologies; Beloit (WI); On-site; USD 100,000 - 170,000; Full time

Job summary

NorthStar Medical Radioisotopes is seeking a senior commercial lead to manage key CDMO customer accounts from a strategic vantage point. You will build executive relationships, craft plans to retain and grow revenue, and guide expansions across programs, services, and manufacturing capacity.

In partnership with Finance and cross-functional teams, you will lead negotiations, forecast revenue, and drive renewal activities to meet commercial objectives while delivering on our mission to advance

Qualifications

• Bachelor’s degree in life sciences, business, or a related field required.
• Seven (7) years of experience in key account management, strategic account management, or customer success within a CDMO, CMO, pharmaceutical, or biotech environment, with primary responsibility for retaining and growing existing customer relationships.
• Advanced degree such as an MBA or MS preferred.

Responsibilities

• Serve as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across NorthStar.
• Develop and execute strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success.
• Identify, negotiate, and close expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions.
• Lead commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders.
• Manage account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives.
• Partner closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved.
• Lead Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.

Skills

Key account management

Strategic account management

Customer success

Negotiations

Forecasting revenue

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree in life sciences, business, or related field

Seven (7) years of account management / strategic account management / customer success experience

Job description

NorthStar Medical Radioisotopes is seeking a senior commercial lead to manage key CDMO customer accounts from a strategic vantage point. You will build executive relationships, craft plans to retain and grow revenue, and guide expansions across programs, services, and manufacturing capacity.

In partnership with Finance and cross-functional teams, you will lead negotiations, forecast revenue, and drive renewal activities to meet commercial objectives while delivering on our mission to advance