Key Account Manager

NorthStar Medical Technologies; Beloit (WI); On-site; USD 100,000 - 170,000; Full time

Job summary

NorthStar Medical Radioisotopes is seeking a senior commercial lead to manage key CDMO customer accounts from a strategic vantage point. You will build executive relationships, craft plans to retain and grow revenue, and guide expansions across programs, services, and manufacturing capacity.

In partnership with Finance and cross-functional teams, you will lead negotiations, forecast revenue, and drive renewal activities to meet commercial objectives while delivering on our mission to advance

Qualifications

• Bachelor’s degree in life sciences, business, or a related field required.
• Seven (7) years of experience in key account management, strategic account management, or customer success within a CDMO, CMO, pharmaceutical, or biotech environment, with primary responsibility for retaining and growing existing customer relationships.
• Advanced degree such as an MBA or MS preferred.

Responsibilities

• Serve as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across NorthStar.
• Develop and execute strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success.
• Identify, negotiate, and close expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions.
• Lead commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders.
• Manage account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives.
• Partner closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved.
• Lead Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.

Skills

Key account management

Strategic account management

Customer success

Negotiations

Forecasting revenue

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree in life sciences, business, or related field

Seven (7) years of account management / strategic account management / customer success experience

Job description

Join the best radiopharmaceutical company in the world!

If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, NorthStar Medical Radioisotopes is the place to do it. NorthStar Medical Radioisotopes is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer.

At the forefront of NorthStar’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing. Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need. As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package.

• Serve as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across NorthStar.
• Develop and execute strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success.
• Identify, negotiate, and close expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions.
• Lead commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders.
• Manage account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives.
• Partner closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved.
• Lead Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.

Join the best radiopharmaceutical company in the world!

If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, NorthStar Medical Radioisotopes is the place to do it. NorthStar Medical Radioisotopes is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer.

At the forefront of NorthStar’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing. Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need. As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package.

• Serve as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across NorthStar.
• Develop and execute strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success.
• Identify, negotiate, and close expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions.
• Lead commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders.
• Manage account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives.
• Partner closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved.
• Lead Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.

MINIMUM EDUCATION/EXPERIENCE

• Bachelor’s degree in life sciences, business, or a related field required.
• Seven (7) years of experience in key account management, strategic account management, or customer success within a CDMO, CMO, pharmaceutical, or biotech environment, with primary responsibility for retaining and growing existing customer relationships.
• Demonstrated track record of retaining strategic accounts, growing revenue within an existing customer portfolio, leading contract renewals, and negotiating complex, multi-year commercial agreements.

PREFERRED EDUCATION/EXPERIENCE

• Advanced degree such as an MBA or MS preferred.
• Prior experience in radiopharmaceuticals, nuclear medicine, radioligand therapy, or a related regulated manufacturing environment strongly preferred.

Please note the company cannot provide immigration-related sponsorship (including H-1B status, O-1 status, Optional Practical Training support, etc.) for this position. Each successful applicant will be required to complete the Form I-9, Employment Eligibility Verification, demonstrating both identity and employment authorization, on or before the first day of employment. Under federal law, only truthful information may be provided on the Form I-9.