Strategic Account Director - Growth & Leadership

BRAINS; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

BRAINS is seeking an Account Director on a contract basis to oversee client relationships, ensure profitability, and provide strategic leadership to the internal team. You will act as a trusted advisor to senior clients and mentor the account group, with a Pacific time work preference.

You will lead account strategy, drive organic growth, and collaborate with creative, strategy, and project management leads to deliver integrated solutions.

Qualifications

• 5+ years in account management or client services, preferably within a creative, brand, or marketing agency.
• Strong client-facing and strategic leadership skills.
• Proven track record of leading strategic client engagements and growing business.

Responsibilities

• Lead and grow key client accounts, ensuring retention and organic growth.
• Serve as the senior point of contact for assigned accounts, building deep trust and lasting partnerships.
• Understand client businesses—goals, challenges, customers, and competitive landscape.
• Act as a strategic partner, translating business objectives into creative and marketing opportunities.
• Proactively identify ways to add value, presenting ideas, insights, and solutions that drive results.
• Lead the strategic direction of accounts, aligning Brains' services with client ambitions.
• Identify opportunities for organic growth and develop plans to expand agency involvement.
• Drive long-term account planning, looking ahead beyond current projects.
• Collaborate with creative, strategy, and project management leads to ensure integrated solutions.
• Mentor and develop the account team, setting performance goals and providing feedback.
• Ensure account teams have clarity of goals and context.
• Oversee financial health of accounts: budgets, forecasting, and profitability.
• Lead client forecasting and ensure accurate scoping with leads.
• Maintain awareness of scope and team health, flag risks and collaborate on solutions early.
• Support new business efforts with insights, relationship-building, and strategic leadership in pitches.

Skills

Strategic partnership

Relationship management

Business leadership

Clear communication

Team collaboration

Growth mindset

Job description

BRAINS is seeking an Account Director on a contract basis to oversee client relationships, ensure profitability, and provide strategic leadership to the internal team. You will act as a trusted advisor to senior clients and mentor the account group, with a Pacific time work preference.

You will lead account strategy, drive organic growth, and collaborate with creative, strategy, and project management leads to deliver integrated solutions.