Strategic Account Director, Data Center Solutions

Hitachi Energy; Santa Clara (CA); On-site; USD 180,000 - 271,000; Full time

Job summary

Hitachi Energy in the United States is seeking an Account Director - Data Center - Hyperscaler to manage strategic accounts, lead executive relationships, and drive growth across Hitachi Energy’s data center solutions. You will coordinate across business units, align internal teams and senior stakeholders, and develop account plans for complex, high-value engagements.

The role requires strong business acumen, negotiation capabilities, and experience with data center customers.

Qualifications

• Bachelor's degree in engineering or business-related discipline; MBA preferred.
• 10 years of sales experience required; 12+ years in account management preferred.
• Experience with data center customers, preferably hyperscale clients.
• Experience with renewable energy products such as transformers, high voltage, switchgear, circuits.
• Business acumen with understanding of customer drivers, market trends, and competition.
• Travel required.
• Based in San Francisco/Santa Clara, CA area preferred.
• Salary range for this opportunity is $180K-$271K pending work location and professional experiences.

Responsibilities

• Manage the entire customer relationship within Hitachi Energy.
• Develop and align the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer. Initiate and maintain C-Level relationships.
• Apply a high level of business acumen, including an understanding of the customer's business drivers, industry trends, economic developments, issues and competition.
• Act as focal point for problem resolution and monitor the customer complaint resolution process.
• Maximize the consistency of customer experience throughout all contacts with Hitachi Energy.
• Lead the development and implementation of the account plan and coverage plan including executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (commercial and technical/project).
• Leverage channels to maintain and improve customer satisfaction and to maximize revenue.
• Plan, facilitate and conduct complex negotiations.
• Drive growth in assigned account.
• Develop and maintain detailed knowledge of the customer's strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors.
• Develop and maintain detailed knowledge of Hitachi Energy's strategy, current and emerging solution capabilities and strategic direction for solution capabilities.
• Coordinate an account team consisting of business unit, front sales and sale operations
• Assume a leadership role and facilitate team selling within a virtual organization through partnerships.
• Identify local/specialist sales resources and ensure they are properly trained on the strategy and status of the account.
• Manage resources to ensure successful enactment of the strategy and operational plan.
• Act as a mentor to less experienced account managers and inside sales team members
• Lead the formation of capture teams and the development of Sales X-Ray.
• Direct account solution projects and keep current via project communications / steering committee participation.
• Monitor and maintain an awareness of all key Hitachi Energy/client activities, including the representation of client issues, needs and concerns throughout Hitachi Energy.
• Consistently deliver solutions that are considered high impact, complex, strategic and high value by both the customer and Hitachi Energy.
• Develop player maps
• Provide regular reports, briefings and reviews as required using the agreed processes.
• Actively participate in the Account Director community to share ideas, expertise and lessons learned with other Account Directors and teams, to promote cross-Hitachi Energy learning and to identify new solution possibilities.
• Create and maintain internal relationships with key business partners at all levels of the organization.
• Maintain a proper balance of Customer advocacy and support of Hitachi Energy Business Units in this role; supporting their business objectives, reaching financial goals, and advocating for all business units and internal stakeholders is a must.

Skills

Sales experience

Account management

Data center experience

Renewable energy

Cross-functional collaboration

Education

Bachelor's degree in engineering or business-related discipline

MBA preferred

Job description

Hitachi Energy in the United States is seeking an Account Director - Data Center - Hyperscaler to manage strategic accounts, lead executive relationships, and drive growth across Hitachi Energy’s data center solutions. You will coordinate across business units, align internal teams and senior stakeholders, and develop account plans for complex, high-value engagements.

The role requires strong business acumen, negotiation capabilities, and experience with data center customers.