Strategic Account & Delivery Specialist

Times Microwave Systems; Wallingford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Times Microwave Systems is seeking an Account Management professional in Wallingford, CT to provide delivery status updates, manage orders, and improve customer satisfaction. You will act as the primary contact for customers and work with internal teams to expedite orders and recover late shipments.

The role emphasizes strong communication, problem-solving, and collaboration, with a focus on building relationships and delivering accurate scorecard data for leadership review.

Qualifications

• Minimum 2-year degree or equivalent work experience.
• Minimum 3 years' experience in sales and/or customer service.
• Experience in manufacturing environment preferred.

Responsibilities

• Provide customer support for delivery status updates.
• Serve as primary contact for order management and expediting.
• Collaborate with internal teams to manage and recover orders.
• Provide backlog reporting and lead time information.
• Report on on-time delivery, quality score, and disposition.
• Manage customer portals and scorecards.
• Support process improvements with cross-functional teams.
• Communicate effectively with customers and coworkers.

Skills

Positive attitude

Organized

Negotiation skills

Communication skills

Collaboration

Team player

ERP systems

Manufacturing exp

Education

2-year degree or equivalent

Tools

Oracle ERP

Job description

Times Microwave Systems is seeking an Account Management professional in Wallingford, CT to provide delivery status updates, manage orders, and improve customer satisfaction. You will act as the primary contact for customers and work with internal teams to expedite orders and recover late shipments.

The role emphasizes strong communication, problem-solving, and collaboration, with a focus on building relationships and delivering accurate scorecard data for leadership review.