Key Account Specialist

Times Microwave Systems; Wallingford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Times Microwave Systems is seeking an Account Management professional in Wallingford, CT to provide delivery status updates, manage orders, and improve customer satisfaction. You will act as the primary contact for customers and work with internal teams to expedite orders and recover late shipments.

The role emphasizes strong communication, problem-solving, and collaboration, with a focus on building relationships and delivering accurate scorecard data for leadership review.

Qualifications

• Minimum 2-year degree or equivalent work experience.
• Minimum 3 years' experience in sales and/or customer service.
• Experience in manufacturing environment preferred.

Responsibilities

• Provide customer support for delivery status updates.
• Serve as primary contact for order management and expediting.
• Collaborate with internal teams to manage and recover orders.
• Provide backlog reporting and lead time information.
• Report on on-time delivery, quality score, and disposition.
• Manage customer portals and scorecards.
• Support process improvements with cross-functional teams.
• Communicate effectively with customers and coworkers.

Skills

Positive attitude

Organized

Negotiation skills

Communication skills

Collaboration

Team player

ERP systems

Manufacturing exp

Education

2-year degree or equivalent

Tools

Oracle ERP

Job description

FLSA: Salaried Exempt

Summary

Qualified candidates for this position will provide excellent Account Management including contract review, lead time, backlog reporting, scorecard data and measurements.

Essential Duties and Responsibilities

• Provide customer support for delivery status updates
• Team Player who builds relationships with internal and external customers
• Primary customer contact for order management and expediting
• Work with other functions to manage the customer orders, expedite orders, and recover late orders
• Manage expectations between customers and TMS on lead times, expedites requests, and product availability
• Work with appropriate resources to improve processes
• Manage customer portals
• Manage customer scorecards
• Report to upper management on account on time delivery status, quality score, and customer disposition

Qualifications/Requirements

• Positive can-do attitude
• Organized and personable
• Strong negotiation and problem-solving skills
• Strong verbal and written communication skills
• Ability to collaborate with customers and coworkers
• Promote positive team atmosphere
• Familiar with ERP systems - preferably Oracle
• Experience working in a manufacturing environment a plus
• Minimum 2-year degree or equivalent work experience
• Minimum 3 years' experience in sales and/or customer service

Times Microwave Systems is an equal opportunity employer M/F/D/V.