Account Manager

Growscape; Shelton (CT); On-site; USD 65,000 - 100,000; Full time

Job summary

Growscape in Shelton, CT is seeking an experienced Account Manager to execute sales plans, manage accounts, and drive retention and revenue growth.

The role emphasizes building strong client relationships, collaborating with marketing and product teams, and traveling up to 25% to support accounts.

Qualifications

• Bachelor’s degree in business, sales, marketing, advertising, or related field.
• At least 3 years of experience in sales, marketing, advertising, events, retail, or a related customer-facing environment.
• Strong communication and relationship-building skills.
• Willingness to travel approximately 10–25% as needed.

Responsibilities

• Execute sales plan to grow assigned accounts and cross-sell from curated assortment.
• Build rapport with customers and act as a reliable point of contact.
• Proactively monitor client satisfaction and collaborate with teams to support it.
• Develop account plans and strategies to maximize value from relationships.
• Maintain regular communication and provide leadership with reports and updates.

Skills

Account management

CRM

Education

Bachelor's degree in business

Tools

CRM tools

Job description

Job DetailsLevel: ExperiencedJob Location: CT Shelton - Shelton, CT 06484

Job Purpose

The purpose of the Account Manager role is to executes sales plans for assigned accounts by delivering reliable service, maintaining strong client relationships, and supporting retention and incremental revenue growth through effective account execution.

Key Responsibilities

Sales and Business Development: Execute sales plan to grow assigned accounts by capturing orders and cross-selling from a curated assortment. Identify upselling and cross-selling opportunities and work closely with product development to provide tailored solutions to address the customer’s needs.

Relationship Management: Responsible for gaining an understanding of the customer’s business, their goals, and their challenges. Build rapport and trust with the customer by acting as a reliable point of contact, and a partner, who will address their concerns and provide appropriate solutions.

Customer Satisfaction: Focus on ensuring customer satisfaction and retention. Proactively monitor and assess client satisfaction levels and develop good cross-functional relationships with supply chain, customer service and manufacturing team to support customer satisfaction.

Account Planning and Strategy: Develop account plans and strategies to maximize the value of each customer relationship. Leverage CRM system to analyze each account's current performance, set goals, and create action plans to address client needs and challenges. Collaborate with internal teams, such as marketing and product development, to align strategies and deliver value to the client.

Communication and Collaboration: Maintain regular communication with customers through meetings, calls, emails, site visits and other channels. Provide customers with frequent updates on new products, services, or promotions, and share relevant information that adds value to the client's business. Prepare reports: Provide insight and awareness to leadership using activity reports, including sales forecasts, performance metrics, and client feedback.

Qualifications

Qualifications Summary

The ideal candidate will have a bachelor’s degree in business, sales, marketing, advertising, or a related field, along with at least 3 years of experience in sales, marketing, advertising, events, retail, or a related customer-facing environment. Internship and entry-level experience may also be considered. This role requires strong communication and relationship-building skills, basic sales and commercial knowledge, experience using CRM or account management tools, and the ability to manage day-to-day account activity reliably. Candidates should be comfortable identifying upsell and cross-sell opportunities, resolving standard customer issues, and traveling approximately 10–25% as needed.