Strategic Customer Account & Fulfillment Specialist

ORBIS Corporation; Neenah (WI); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Menasha Corporation seeks an experienced Customer Service/Account Manager to independently own customer portfolios and commitments, serving as the primary contact for requirements, order execution, and issue resolution. You will coordinate with Operations, Planning, Supply Chain, Sales, and Finance to balance customer needs with operational capabilities.

The role requires 2-5 years in customer service or related areas, proficiency with ERP systems and MS Excel/SharePoint, and a focus on data

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• 2-5 years in customer service, account management, supply chain, order management or related experience.
• Experience in display, graphic, packaging, manufacturing or related industry preferred.
• Experience with ERP systems and Microsoft Excel, SharePoint and other business apps preferred.

Responsabilités

• Owns assigned customer portfolios and commitments; primary point of accountability for execution and fulfillment.
• Serves as main contact for customer requirements, inquiries and communications; coordinates across internal groups.
• Makes independent decisions on account execution and routine issue resolution.
• Processes customer orders; maintains accurate customer and account data.
• Coordinates commitments with Operations, Planning, Supply Chain, Sales, Finance and others.
• Monitors commitments and mitigates risks affecting customer requirements.

Connaissances

CRM

Account management

Order fulfillment

ERP systems

Microsoft Excel

SharePoint

Communication

Cross-functional collaboration

Data accuracy

Analytical thinking

Formation

High school diploma or equivalent

Associate’s degree preferred

Outils

ERP systems

Microsoft Excel

SharePoint

Description du poste

Menasha Corporation seeks an experienced Customer Service/Account Manager to independently own customer portfolios and commitments, serving as the primary contact for requirements, order execution, and issue resolution. You will coordinate with Operations, Planning, Supply Chain, Sales, and Finance to balance customer needs with operational capabilities.

The role requires 2-5 years in customer service or related areas, proficiency with ERP systems and MS Excel/SharePoint, and a focus on data