Strategic Account Manager: Growth & Partnerships

Crystal Finishing Systems, Inc.; Schofield (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement Savings Match

Paid Time Off

HSA/FSA

Job summary

Crystal Finishing Systems, Inc. is seeking an Account Manager in Schofield, WI to serve as the primary contact for customer relationships, ensuring strong communication, alignment, and service execution.

You will collaborate across departments to support customer needs, drive growth, and improve performance in quality, delivery, and profitability. The role involves managing customer accounts, developing pricing strategies, leading RFQ activities, and analyzing account profitability.

Qualifications

• Background in sales, account management, or customer-focused roles within a manufacturing environment.
• Strong understanding of pricing, quoting, and customer profitability drivers.
• Ability to read and interpret engineering drawings and blueprints.
• Experience with extrusion, fabrication, coatings, or similar industrial processes preferred.
• Working knowledge of Lean principles and continuous improvement concepts.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Manage assigned customer accounts, ensuring clear communication, alignment of expectations, and overall satisfaction.
• Develop and execute pricing strategies, monitor margins, and recommend improvements based on market conditions and performance.
• Lead quote activities, including RFQs, follow-up, and coordination to secure new business and meet sales goals.
• Analyze account performance (profitability, on-time delivery, quality) and recommend improvements to enhance results.
• Maintain competitive and customer insights to support business growth and long-term strategy development.
• Collaborate cross-functionally to ensure customer requirements are understood and executed across production and operations.

Skills

Account management

Sales

Customer relationships

Pricing & quoting

Communication

Negotiation

Lean/continuous improvement

Job description

Crystal Finishing Systems, Inc. is seeking an Account Manager in Schofield, WI to serve as the primary contact for customer relationships, ensuring strong communication, alignment, and service execution.

You will collaborate across departments to support customer needs, drive growth, and improve performance in quality, delivery, and profitability. The role involves managing customer accounts, developing pricing strategies, leading RFQ activities, and analyzing account profitability.