Strategic Account Coordinator - Business Development

Pathways; Town of Florida (NY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Pathways is seeking an Account Coordinator - Business Development in Tamarac, FL, with remote options. You will liaison between franchisees, national accounts, and internal teams, supporting CPR program onboarding, compliance, and dispatch operations.

Key focus areas include onboarding, training registration, SLA adherence, and reporting while collaborating with regional directors to grow franchise participation and service capabilities.

Qualifications

• Strong active listening and verbal communication.
• Confidence and professionalism in partner-facing interactions.
• Effective conflict resolution and relationship-building abilities.
• Clear and prompt written communication.

Responsibilities

• Qualify and onboard franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold).
• Maintain updated franchise rosters and CPR badges.
• Onboard franchisees, register for training and ensure SLA compliance.
• Collaborate with Regional Directors to review participation checklists.
• Serve as primary contact for assigned partners and maintain relationships.
• Support onboarding, training, and transition of accounts from Sales to Account Management.
• Coordinate dispatch and monitor project progress using dispatch systems.
• Update zip code coverage areas and distribute to partners.
• Provide monthly leadership reports and maintain program docs.

Skills

Active listening

Verbal communication

Partner-facing

Written communication

Conflict resolution

Tools

Microsoft Office

Google Workspace

Xactware

PuroLogic/DASH

FranConnect

MailChimp

Job description

Pathways is seeking an Account Coordinator - Business Development in Tamarac, FL, with remote options. You will liaison between franchisees, national accounts, and internal teams, supporting CPR program onboarding, compliance, and dispatch operations.

Key focus areas include onboarding, training registration, SLA adherence, and reporting while collaborating with regional directors to grow franchise participation and service capabilities.