Account Coordinator

PuroSystems LLC; Town of Florida (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

PuroClean is seeking an Account Coordinator - Business Development to support the CPR program and national accounts, working with franchise offices and partners. The role focuses on onboarding, onboarding training, and ongoing relationship management across internal stakeholders and external partners.

You will manage dispatch operations, participate in special projects, and maintain program documentation while traveling 25% for conventions and regional meetings.

Qualifications

• Strong active listening and verbal communication skills.
• Confidence and professionalism in partner-facing interactions.
• Effective conflict resolution and relationship-building abilities.
• Clear and prompt written communication.

Responsibilities

• Program & Franchise Support: onboard franchises into partner programs and CPR tiers; maintain participation rosters; ensure SLA compliance.
• Partner & Client Relationship Management: act as primary contact for partners; maintain regular communications; assist in transitioning accounts.
• Dispatch & Project Oversight: assist in assignment dispatch; monitor progress with dispatch systems; manage zip code coverage.
• Reporting & Communication: provide monthly leadership reports; maintain program documentation; ensure clear communication with teams and franchisees.
• Administrative & Special Projects: support training; complete special projects; travel for events.

Skills

Active listening

Verbal communication

Confidence

Written communication

Tools

Microsoft Office Suite

Google Workspace

Xactware

Cotality (PuroLogic/DASH)

FranConnect

Gibbis

Franchise Directory

MailChimp

PuroDrive

PuroClean Online Academy

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Account Coordinator - Business Development

Job Title: Account Coordinator- Business Development

Location: Tamarac, FL (Preferably On-site), Remote candidates considered

Department: Business Development

Reports To: Chief Information Officer

Travel: 25% Required

Role Overview

The Account Coordinatorplays a critical role in delivering exceptional service and support to PuroClean’s network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints. This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and company’s strategic objectives.

Key Responsibilities

Program & Franchise Support

• Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
• Maintain updated franchise participation rosters, CPR badges, and service capabilities
• Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists

Partner & Client Relationship Management

• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong, productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management

Dispatch & Project Oversight

• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
• Update and manage franchise zip code coverage areas

Reporting & Communication

• Provide monthly reports to leadership
• Maintain and update program documentation, including SLA files and qualification guidelines
• Ensure prompt, respectful, and clear communication with internal teams and franchisees

Administrative & Special Projects

• Support training efforts including onboarding calls, network calls, and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions, regional meetings (3–5 annually), industry tradeshows, and as directed

Required Qualifications

• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication

Preferred Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Familiarity with Google Workspace (Docs, Sheets, Chrome)
• Experience with industry tools/platforms such as:
  • Xactware (Xactimate, XactAnalysis)
  • Cotality including PuroLogic/DASH
  • FranConnect, Gibbis, Franchise Directory
  • MailChimp, PuroDrive, PuroClean Online Academy