Account Coordinator

ServiceMaster Clean of Fraser Valley; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

PuroClean in Tamarac, FL is seeking an Account Coordinator in Business Development. On-site preferred with remote candidates considered. You’ll onboard franchise offices into CPR programs, manage partner communications, and support project dispatch and reporting.

Responsibilities include coordinating onboarding, ensuring SLA compliance, and maintaining training and qualification documentation. Travel for events is required.

Qualifications

• Strong active listening and verbal communication.
• Clear and prompt written communication with partners.
• Experience in partner-facing interactions and relationship-building.

Responsibilities

• Qualify and onboard franchise offices into partner programs and CPR tiers.
• Maintain franchise rosters, CPR badges, and service capabilities.
• Serve as primary contact for assigned partners and manage regular communications.

Skills

Active listening

Verbal communication

Written communication

Conflict resolution

Tools

Xactware

XactAnalysis

PuroLogic/DASH

FranConnect

Gibbis

Franchise Directory

MailChimp

PuroDrive

PuroClean Online Academy

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Account Coordinator - Business Development

Job Title: Account Coordinator- Business Development

Location: Tamarac, FL (Preferably On-site), Remote candidates considered

Department: Business Development

Reports To: Chief Information Officer; Travel: 25% Required

Role Overview

The Account Coordinatorplays a critical role in delivering exceptional service and support to PuroClean’s network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints. This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and company’s strategic objectives.

Key Responsibilities

Program & Franchise Support

• Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
• Maintain updated franchise participation rosters, CPR badges, and service capabilities
• Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists

Partner & Client Relationship Management

• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong, productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management

Dispatch & Project Oversight

• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
• Update and manage franchise zip code coverage areas

Reporting & Communication

• Provide monthly reports to leadership
• Maintain and update program documentation, including SLA files and qualification guidelines
• Ensure prompt, respectful, and clear communication with internal teams and franchisees

Administrative & Special Projects

• Support training efforts including onboarding calls, network calls, and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions, regional meetings (3–5 annually), industry tradeshows, and as directed

Required Qualifications

• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication

Preferred Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Familiarity with Google Workspace (Docs, Sheets, Chrome)
• Experience with industry tools/platforms such as:
  • Xactware (Xactimate, XactAnalysis)
  • Cotality including PuroLogic/DASH
  • FranConnect, Gibbis, Franchise Directory
  • MailChimp, PuroDrive, PuroClean Online Academy