Account Coordinator

Pathways; Town of Florida (NY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Pathways is seeking an Account Coordinator - Business Development in Tamarac, FL, with remote options. You will liaison between franchisees, national accounts, and internal teams, supporting CPR program onboarding, compliance, and dispatch operations.

Key focus areas include onboarding, training registration, SLA adherence, and reporting while collaborating with regional directors to grow franchise participation and service capabilities.

Qualifications

• Strong active listening and verbal communication.
• Confidence and professionalism in partner-facing interactions.
• Effective conflict resolution and relationship-building abilities.
• Clear and prompt written communication.

Responsibilities

• Qualify and onboard franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold).
• Maintain updated franchise rosters and CPR badges.
• Onboard franchisees, register for training and ensure SLA compliance.
• Collaborate with Regional Directors to review participation checklists.
• Serve as primary contact for assigned partners and maintain relationships.
• Support onboarding, training, and transition of accounts from Sales to Account Management.
• Coordinate dispatch and monitor project progress using dispatch systems.
• Update zip code coverage areas and distribute to partners.
• Provide monthly leadership reports and maintain program docs.

Skills

Active listening

Verbal communication

Partner-facing

Written communication

Conflict resolution

Tools

Microsoft Office

Google Workspace

Xactware

PuroLogic/DASH

FranConnect

MailChimp

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Account Coordinator - Business Development

Job Title: Account Coordinator- Business Development

Location: Tamarac, FL (Preferably On-site), Remote candidates considered

Department: Business Development

Reports To: Chief Information Officer

Travel: 25% Required

Role Overview

The Account Coordinatorplays a critical role in delivering exceptional service and support to PuroClean’s network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints. This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and company’s strategic objectives.

Key Responsibilities

Program & Franchise Support

• Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
• Maintain updated franchise participation rosters, CPR badges, and service capabilities
• Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
• Collaborate with Regional Directors to review franchise participation checklists

Partner & Client Relationship Management

• Serve as primary point of contact for assigned partners
• Facilitate regular calls and communications to maintain strong, productive partner relationships
• Assist in transitioning new partner accounts from Sales to Account Management

Dispatch & Project Oversight

• Assist in assignment dispatch to appropriate franchises based on qualifications and performance
• Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
• Update and manage franchise zip code coverage areas

Reporting & Communication

• Provide monthly reports to leadership
• Maintain and update program documentation, including SLA files and qualification guidelines
• Ensure prompt, respectful, and clear communication with internal teams and franchisees

Administrative & Special Projects

• Support training efforts including onboarding calls, network calls, and external program-related sessions
• Complete special projects and attend meetings assigned as directed
• Maintain updated zip code lists and distribute them to partners
• Travel for conventions, regional meetings (3–5 annually), industry tradeshows, and as directed

Required Qualifications

• Strong active listening and verbal communication
• Confidence and professionalism in partner-facing interactions
• Effective conflict resolution and relationship-building abilities
• Clear and prompt written communication

Preferred Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Familiarity with Google Workspace (Docs, Sheets, Chrome)
• Experience with industry tools/platforms such as:
  • Xactware (Xactimate, XactAnalysis)
  • Cotality including PuroLogic/DASH
  • FranConnect, Gibbis, Franchise Directory
  • MailChimp, PuroDrive, PuroClean Online Academy