Franchise Partnerships Coordinator & Dispatch Liaison

PuroClean; Fort Lauderdale (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

PuroClean is seeking an Account Coordinator in Business Development to support franchise onboarding, CPR program administration, and partner relations. You will coordinate onboarding, manage franchise participation, and ensure SLA compliance while collaborating with regional leaders to optimize program outcomes.

The role requires strong communication, organization, and project-management skills to maintain robust relationships with franchisees, national accounts, and carriers.

Qualifications

• Strong active listening and verbal communication required.
• Professional partner-facing interactions and relationship-building skills are essential.
• Clear and prompt written communication with internal teams and franchisees is expected.

Responsibilities

• Qualify and onboard franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold).
• Maintain franchise rosters, CPR badges, and service capabilities; ensure SLA compliance.
• Serve as primary contact for assigned partners and facilitate regular communications.
• Assist in dispatch assignment and monitor project progress using dispatch systems.
• Provide monthly leadership reports and maintain program documentation.

Skills

Active listening

Verbal communication

Conflict resolution

Relationship-building

Written communication

Tools

Microsoft Office

Google Workspace

Xactware

Cotality

FranConnect

MailChimp

PuroDrive

Job description

PuroClean is seeking an Account Coordinator in Business Development to support franchise onboarding, CPR program administration, and partner relations. You will coordinate onboarding, manage franchise participation, and ensure SLA compliance while collaborating with regional leaders to optimize program outcomes.

The role requires strong communication, organization, and project-management skills to maintain robust relationships with franchisees, national accounts, and carriers.