Strategic Account & Client Relations Lead

SharpContra; Miami (FL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Professional development

Collaborative work environment

Stability

Job summary

NextShining. is seeking an Account Representative to serve as the main contact between the company and our clients. You will help maintain strong account relationships, support day-to-day client needs, coordinate with internal teams, and ensure clients receive a professional and consistent experience.

The ideal candidate is organized, confident in communication, service-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Professional, customer-focused approach.
• Strong organizational and time-management abilities.
• Ability to manage multiple accounts, conversations, and priorities efficiently.
• Comfortable working independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Attention to detail and commitment to accurate work.

Responsibilities

• Build and maintain positive relationships with assigned clients and accounts.
• Serve as a primary point of contact for client questions, requests, and general account support.
• Understand client needs and help identify appropriate solutions.
• Coordinate with internal departments to ensure timely completion of client requests.
• Provide clear and professional communication throughout the customer relationship.
• Maintain accurate account information, notes, and activity records.
• Follow up with clients regarding ongoing requests, updates, and service needs.
• Assist with account retention and long-term relationship development.
• Identify opportunities to improve the client experience.
• Participate in team meetings, training sessions, and professional development activities.
• Maintain a strong understanding of company services, processes, and standards.

Skills

Verbal communication

Written communication

Organizational skills

Multi-account management

Independent worker

Team collaboration

Problem solving

Attention to detail

Adaptability

Job description

NextShining. is seeking an Account Representative to serve as the main contact between the company and our clients. You will help maintain strong account relationships, support day-to-day client needs, coordinate with internal teams, and ensure clients receive a professional and consistent experience.

The ideal candidate is organized, confident in communication, service-oriented, and comfortable managing multiple priorities in a fast-paced environment.