Client Account Representative

NextShining; Cincinnati (OH); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Professional growth opportunities

Career development opportunities

Training and ongoing professional dev.

Supportive and collaborative work env

Job summary

NextShining is seeking a Client Account Representative to serve as a key liaison between our clients and internal teams, ensuring accurate information and a high level of service. You will support client accounts, understand needs, and drive positive experiences across touchpoints.

The role emphasizes building strong relationships, providing timely solutions, and collaborating with cross-functional teams to enhance client satisfaction and retention within a fast-paced environment.

Qualifications

• Excellent verbal and written communication
• Strong interpersonal and relationship-building abilities
• Professional, organized and detail-oriented approach
• Strong problem-solving and critical-thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable communicating with clients and collaborating with a team
• Positive attitude and willingness to learn
• Adaptable to evolving client needs and business priorities

Responsibilities

• Build and maintain positive relationships with new and existing clients.
• Serve as a primary point of contact for account-related questions and requests.
• Provide professional and timely support throughout the client experience.
• Assist clients with products, services, account information, and available solutions.
• Identify client needs and recommend appropriate solutions.
• Maintain accurate and organized client account information.
• Collaborate with internal teams to resolve client concerns efficiently.
• Follow up with clients to ensure satisfaction and strengthen long-term relationships.
• Support account growth and client retention initiatives.
• Maintain a professional understanding of company services and internal processes.

Skills

Strong communication

Interpersonal skills

Relationship building

Detail-oriented

Problem solving

Multi-tasking

Team collaboration

Positive attitude

Job description

NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market.

Job Description

As a Client Account Representative, you will serve as an important point of contact between our company and our clients. You will help support client accounts, understand customer needs, provide accurate information, and ensure each interaction reflects the high level of service NextShining strives to deliver. You will work closely with internal teams to maintain strong client relationships, assist with account-related requests, and identify opportunities to improve the overall customer experience.

Responsibilities

• Build and maintain positive relationships with new and existing clients.
• Serve as a primary point of contact for account-related questions and requests.
• Provide professional and timely support throughout the client experience.
• Assist clients with products, services, account information, and available solutions.
• Identify client needs and recommend appropriate solutions.
• Maintain accurate and organized client account information.
• Collaborate with internal teams to resolve client concerns efficiently.
• Follow up with clients to ensure satisfaction and strengthen long-term relationships.
• Support account growth and client retention initiatives.
• Maintain a professional understanding of company services and internal processes.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Professional, organized, and detail-oriented approach.
• Strong problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable communicating with clients and working collaboratively with a team.
• Positive attitude and willingness to learn.
• Ability to adapt to evolving client needs and business priorities

Additional Information

• Competitive salary of $52,000 – $57,000 per year
• Full-time employment
• Professional growth opportunities
• Career development opportunities
• Supportive and collaborative work environment
• Opportunities to strengthen communication, account management, and client relationship skills
• Training and ongoing professional development
• Opportunity to grow within an expanding organization