Client Account Specialist — Growth & Relationships

NextShining; Cincinnati (OH); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Professional growth opportunities

Career development opportunities

Training and ongoing professional dev.

Supportive and collaborative work env

Job summary

NextShining is seeking a Client Account Representative to serve as a key liaison between our clients and internal teams, ensuring accurate information and a high level of service. You will support client accounts, understand needs, and drive positive experiences across touchpoints.

The role emphasizes building strong relationships, providing timely solutions, and collaborating with cross-functional teams to enhance client satisfaction and retention within a fast-paced environment.

Qualifications

• Excellent verbal and written communication
• Strong interpersonal and relationship-building abilities
• Professional, organized and detail-oriented approach
• Strong problem-solving and critical-thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable communicating with clients and collaborating with a team
• Positive attitude and willingness to learn
• Adaptable to evolving client needs and business priorities

Responsibilities

• Build and maintain positive relationships with new and existing clients.
• Serve as a primary point of contact for account-related questions and requests.
• Provide professional and timely support throughout the client experience.
• Assist clients with products, services, account information, and available solutions.
• Identify client needs and recommend appropriate solutions.
• Maintain accurate and organized client account information.
• Collaborate with internal teams to resolve client concerns efficiently.
• Follow up with clients to ensure satisfaction and strengthen long-term relationships.
• Support account growth and client retention initiatives.
• Maintain a professional understanding of company services and internal processes.

Skills

Strong communication

Interpersonal skills

Relationship building

Detail-oriented

Problem solving

Multi-tasking

Team collaboration

Positive attitude

Job description

NextShining is seeking a Client Account Representative to serve as a key liaison between our clients and internal teams, ensuring accurate information and a high level of service. You will support client accounts, understand needs, and drive positive experiences across touchpoints.

The role emphasizes building strong relationships, providing timely solutions, and collaborating with cross-functional teams to enhance client satisfaction and retention within a fast-paced environment.