Strategic Account Associate

TransPerfect; Los Angeles (CA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

TransPerfect is seeking an Account Manager to manage client communications, align project requirements with internal teams, and strengthen existing relationships in a fast-paced legal services environment.

You will track revenue by service type, assist in research and meetings, and communicate TL eDiscovery capabilities to clients, while handling billing and invoicing duties and supporting senior staff on special projects.

Qualifications

• Bachelor's Degree is required.
• 1-2 years of direct work experience in account management or similar capacity.

Responsabilités

• Serve as the primary point of contact for clients and understand client goals and project requirements.
• Act as liaison between client, Director of Business Development, and internal teams to meet client expectations.
• Maintain and strengthen relationships within existing accounts.
• Track revenue within assigned accounts by service type; assist in sales support tasks.
• Develop understanding of TL eDiscovery capabilities and communicate offerings to clients.
• Prepare materials (SOWs, RFPs, memos) as needed.
• Lead billing and invoice collection for assigned accounts, including past-due notices.
• Support senior team members and handle special projects as required.

Connaissances

Verbal communication

Presentation skills

Problem solving

Organizational skills

Relationship building

Team collaboration

Legal industry knowledge

Formation

Bachelor's degree

Description du poste

Who We Are:

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TL delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

TransPerfect Legal is a division part of the family of companies that form TransPerfect.

What You Will Be Doing:

• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Maintain and strengthen relationships within existing accounts.
• Track new and existing revenue within assigned accounts by service type Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
• Develop strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.
• Lead all billing and invoice collection tasks for assigned accounts.
• This include billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management.
• Provide support to senior team members and perform other special projects or duties as required.

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Who We Are Looking For:

• Bachelor's Degree
• 1 - 2 years of direct work experience in account management or similar capacity.
• Exceptional verbal communication and presentation skills
• Excellent problem solving ability and organizational skills
• Ability to build and maintain lasting relationships with clients
• Ability to work within a team and all levels of management
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM