Strategic Account Manager

TransPerfect; Santa Monica (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Birthday off

Job summary

TransPerfect is seeking a Strategic Account Manager in Santa Monica to manage a healthy book of business for the Director of Business Development. You will serve as the primary contact for law firms and corporate clients, ensuring top-tier service, accurate SOWs and timely invoicing.

You will collaborate with internal teams, track revenue by service type, and support sales efforts with research, proposals, and client communications.

Qualifications

• Bachelor's Degree 1–3 years of direct work experience in legal industry, account management, or equivalent.
• Ability to build and maintain lasting relationships with clients.
• Exceptional verbal communication and presentation skills.
• Excellent problem solving ability and organizational skills.
• Ability to work within a team and across management levels.
• Understanding of the legal industry, including eDiscovery and EDRM phases.
• Strong interpersonal and effective time management skills.

Responsibilities

• Manage and maintain a healthy book of business for the Director of Business Development.
• Serve as the first-level contact for existing legal clients at law firms and corporations.
• Collaborate with internal departments throughout each engagement.
• Create and maintain executed Statements of Work and ensure accurate billing information.
• Communicate with clients to understand goals and project requirements.
• Coordinate between client, Sales Directors, and internal teams to meet expectations.

Skills

Relationship building

Verbal communication

Presentation skills

Organizational skills

Time management

Client service

Education

Bachelor's Degree

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are:

TransPerfect Legal (TL) is the industry leader in multilingual legal support services. Since 1992, we have been providing a comprehensive suite of solutions that facilitates every aspect of our clients' legal matters. From court reporting and e-discovery for litigation to virtual data rooms for M&A and bankruptcy cases, TL is a one-stop-shop for the global legal industry. As a specialized division of TransPerfect Inc., the world's largest privately owned language services provider, we are the only legal support services provider that also offers a full array of translation, interpretation, and other multilingual solutions. TransPerfect Legal is a division part of the family of companies that form TransPerfect.

What You Will Be Doing:

• The position of Strategic Account Manager is responsible for managing and maintaining a healthy book of business for the Director of Business Development, while serving as the first-level of support to existing legal clients, at both the law firm and corporate levels.
• The Strategic Account Manager serves as an additional point of contact for clients, and is expected to consistently provide excellent customer service and consultation services.
• They will work collaboratively with internal departments throughout each phase of an engagement.
• They will be responsible for creating and maintaining executed Statements of Work at the outset of projects, ensuring accurate billing information for timely invoicing at the conclusion of projects, and following up on outstanding invoices.
• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Sales Directors, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Creatively problem solve to improve current and new business development strategies
• Maintain and strengthen relationships within existing accounts.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Educate current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information
• Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
• Track new and existing revenue within assigned accounts by service type.
• Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.)
• Develop project budgets and create proposals
• Provide support to team members and perform other special projects or duties as required.

Who We Are Looking For:

• Bachelor's Degree 1 - 3 years of direct work experience in legal industry, account management, or the equivalent
• Ability to build and maintain lasting relationships with clients
• Exceptional verbal communication and presentation skills
• Excellent problem solving ability and organizational skills
• Ability to work within a team and all levels of management
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM
• Strong interpersonal and Effective time management skills

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Compensation starting at: $40,000 Additional earnings: Eligible for bonus - Optional Benefits: Company benefits - Optional TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values