Strategic Account Associate (TransPerfect Legal)

TransPerfect; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Birthday off

Job summary

TransPerfect Legal in Los Angeles seeks an Account Manager to manage client relationships, coordinate with internal teams, and ensure client goals are met. You will lead communication, billing tasks, and revenue tracking for assigned accounts while supporting business development activities.

The role requires 1–2 years in account management, strong verbal skills, and knowledge of eDiscovery. The team collaborates across departments, offering growth and broad exposure to TL services.

Qualifications

• Bachelor's Degree required.
• 1–2 years of direct work experience in account management or similar capacity.
• Exceptional verbal communication and presentation skills.
• Excellent problem solving ability and organizational skills.
• Ability to build and maintain lasting relationships with clients.
• Ability to work within a team and all levels of management.
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM.

Responsibilities

• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Maintain and strengthen relationships within existing accounts.
• Track new and existing revenue within assigned accounts by service type Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
• Develop strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.
• Lead all billing and invoice collection tasks for assigned accounts.
• This include billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management.
• Provide support to senior team members and perform other special projects or duties as required.

Skills

Client communication

Account management

Relationship building

Team collaboration

eDiscovery knowledge

Education

Bachelor's Degree

Job description

Who We Are:

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TL delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

TransPerfect Legal is a division part of the family of companies that form TransPerfect.

What You Will Be Doing:

• Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
• Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
• Maintain and strengthen relationships within existing accounts.
• Track new and existing revenue within assigned accounts by service type Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports).
• Develop strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients.
• Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.
• Lead all billing and invoice collection tasks for assigned accounts.
• This include billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management.
• Provide support to senior team members and perform other special projects or duties as required.

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let’s face it, we’re stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Who We Are Looking For:

• Bachelor's Degree
• 1 - 2 years of direct work experience in account management or similar capacity.
• Exceptional verbal communication and presentation skills
• Excellent problem solving ability and organizational skillsAbility to build and maintain lasting relationships with clients
• Ability to work within a team and all levels of management
• Understanding of the legal industry, including eDiscovery and all phases of the EDRM