Strategic Account Architect

Japs-Olson Company; Saint Louis Park (MN); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental insurance

401(k) plan with company contributions

Health Savings Account with company

Paid holidays and floating holidays

Paid parental leave

Job summary

Japs-Olson Company in Saint Louis Park, MN, is seeking an Account Manager to support high‑value client relationships and lead pre‑sale activities. The role focuses on strategic accounts, upsell opportunities, and cross‑sell initiatives across programs.

Ideal candidates have 3–5+ years in customer success or account management, strong CRM and data analytics skills, and proven leadership and negotiation abilities.

Qualifications

• Bachelor's degree in business, communications, marketing or related field.
• 3–5+ years of proven experience in customer success or account management.
• Exceptional communication, negotiation and relationship management skills.
• Proficiency in CRM systems and data analytics.
• Strong project management and leadership capabilities.
• Entrepreneurial drive with the ability to tackle challenging opportunities.

Responsibilities

• Develop and deepen relationships with strategic customers and grow wallet share.
• Coordinate quotes, pricing discussions, and collaboration with Sales and Estimating.
• Lead onboarding for new programs and ensure seamless transitions to Customer Success.
• Maintain CRM records and enable visibility of pipeline and performance.
• Present data-driven insights and growth opportunities to clients and internal teams.
• Mentor team members and uphold high service standards.

Skills

Account management

Client relationship

CRM systems

Data analytics

Negotiation

Leadership

Project management

Communication

Education

Bachelor's degree in business/marketing/communications

Tools

CRM systems

Data analytics tools

Job description

Japs-Olson Company in Saint Louis Park, MN, is seeking an Account Manager to support high‑value client relationships and lead pre‑sale activities. The role focuses on strategic accounts, upsell opportunities, and cross‑sell initiatives across programs.

Ideal candidates have 3–5+ years in customer success or account management, strong CRM and data analytics skills, and proven leadership and negotiation abilities.