Storefront Implementation Coordinator

POS Professional Office Services, Inc.; Waterloo (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (PPO and HSA options

Dental insurance

Vision insurance

401(k) with company contribution

Flex Spending Account

PTO

Paid Holidays

Employer sponsored Life Insurance and

Job summary

POS Professional Office Services, Inc. in Waterloo, IA is seeking an Implementation Coordinator for our Print Storefront line to guide customers live on the storefront.

You will lead discovery calls and coordinate with Sales, Production and Customer Service to complete implementation and training. Ideal candidates will manage multiple projects, maintain schedules, and ensure quality controls while delivering onboarding.

Qualifications

• Bachelor's Degree preferred; Account Management, customer service and/or sales experience a bonus.
• High degree of attention to detail, ability to prioritize, and strong organizational skills.
• Must be deadline-driven.
• Demonstrate strong analytical and problem-solving skills with the ability to multi-task and prioritize effectively.
• Ability to work independently and manage several projects simultaneously.
• Excellent verbal and written communication skills.
• Client-centric and with strong customer service skills.
• Experience with Salesforce or other CRM, and technology, including Microsoft Office Suites preferred.

Responsibilities

• Managing the implementation process from time of closed sale to live service.
• Collaborating with internal stakeholders including Design, Customer Service, Sales and Production.
• Managing implementation pipeline and meeting deadlines.
• Emphasis on coordinating larger customer installs.
• Leading client kick-off calls, action items, timelines and best practices for storefront utilization.
• Understanding minimum design file requirements, products, stocks, and print production.
• Documenting implementation steps, client communications and training of live storefront.
• Communicating internal and external responsibilities with all stakeholders.
• Liaison between customer internal support services for client issues and questions.

Skills

Attention to detail

Deadline-driven

Organizational skills

Analytical problem-solving

Independent project management

Verbal and written communication

Customer service orientation

Salesforce experience

Microsoft Office proficiency

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

POS Professional Office Services, Inc. in Waterloo, IA is seeking an Implementation Coordinator for our Print Storefront line to guide customers live on the storefront.

You will lead discovery calls and coordinate with Sales, Production and Customer Service to complete implementation and training. Ideal candidates will manage multiple projects, maintain schedules, and ensure quality controls while delivering onboarding.