Implementation Coordinator - Print Storefront

POS Professional Office Services, Inc.; Waterloo (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (PPO and HSA options

Dental insurance

Vision insurance

401(k) with company contribution

Flex Spending Account

PTO

Paid Holidays

Employer sponsored Life Insurance and

Job summary

POS Professional Office Services, Inc. in Waterloo, IA is seeking an Implementation Coordinator for our Print Storefront line to guide customers live on the storefront.

You will lead discovery calls and coordinate with Sales, Production and Customer Service to complete implementation and training. Ideal candidates will manage multiple projects, maintain schedules, and ensure quality controls while delivering onboarding.

Qualifications

• Bachelor's Degree preferred; Account Management, customer service and/or sales experience a bonus.
• High degree of attention to detail, ability to prioritize, and strong organizational skills.
• Must be deadline-driven.
• Demonstrate strong analytical and problem-solving skills with the ability to multi-task and prioritize effectively.
• Ability to work independently and manage several projects simultaneously.
• Excellent verbal and written communication skills.
• Client-centric and with strong customer service skills.
• Experience with Salesforce or other CRM, and technology, including Microsoft Office Suites preferred.

Responsibilities

• Managing the implementation process from time of closed sale to live service.
• Collaborating with internal stakeholders including Design, Customer Service, Sales and Production.
• Managing implementation pipeline and meeting deadlines.
• Emphasis on coordinating larger customer installs.
• Leading client kick-off calls, action items, timelines and best practices for storefront utilization.
• Understanding minimum design file requirements, products, stocks, and print production.
• Documenting implementation steps, client communications and training of live storefront.
• Communicating internal and external responsibilities with all stakeholders.
• Liaison between customer internal support services for client issues and questions.

Skills

Attention to detail

Deadline-driven

Organizational skills

Analytical problem-solving

Independent project management

Verbal and written communication

Customer service orientation

Salesforce experience

Microsoft Office proficiency

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

POS is seeking an Implementation Coordinator for our Print Storefront line of business to join our growing team in Waterloo, Iowa.

POS offers customers a print storefront that allows organizations to easily manage and order their print collateral. Key features of the storefront include a digital library of collateral for ease of ordering, inventory controls, invoicing, brand management, reporting, shipment tracking, and more.

The Implementation Coordinator is responsible for getting customers live on the storefront. This includes leading client discovery calls and collaborating with POS Sales, Production and Customer Service teams. This role is responsible for executing all implementation steps, quality controls and client training of finished storefront.

Responsibilities Will Include, But Are Not Limited To

• Managing the implementation process from time of closed sale to live service.
• Collaborating with internal stakeholders including Design, Customer Service, Sales and Production.
• Managing implementation pipeline and meeting deadlines.
• Emphasis on coordinating larger customer installs.
• Leading client kick-off calls, action items, timelines and best practices for storefront utilization.
• Understanding minimum design file requirements, products, stocks, and print production.
• Documenting implementation steps, client communications and training of live storefront.
• Communicating internal and external responsibilities with all stakeholders.
• Liaison between customer internal support services for client issues and questions.

Desired Skills And Experience

• Bachelor's Degree preferred. Account Management, customer service and/or sales experience a bonus.
• High degree of attention to detail, ability to prioritize, and strong organizational skills.
• Must be deadline-driven.
• Demonstrate strong analytical and problem-solving skills with the ability to multi-task and prioritize effectively.
• Ability to work independently and manage several projects simultaneously.
• Excellent verbal and written communication skills.
• Client-centric and with strong customer service skills.
• Experience with Salesforce or other CRM, and technology, including Microsoft Office Suites preferred.

POS offers an excellent opportunity for personal and professional growth, a competitive wage, and a full benefit package including:

• Medical insurance (PPO and HSA options)
• Dental insurance
• Vision insurance
• 401(k) with company contribution
• Flex Spending Account
• PTO
• Paid Holidays
• Employer sponsored Life Insurance and Short-term & Long-term Disability insurance
• Wellness Program

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.

The healthcare industry is rapidly changing. Patients want more personalized care and communication whether it's sent to their mobile, laptop or mailbox. The patient/provider relationship has never been more important to practices. For more than 45 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical practices to improve its patient communications and practice profitability! Our solutions include Print. Patient Payment Services. Digital Messaging. Patient Surveys. POS sets itself apart from the competition by integrating and branding all of a practice's communications to create loyalty and better relationships with patients. To learn more about our dynamic privately held corporation, visit www.poscorp.com.