Healthcare Customer Success & Tech Support

POS Professional Office Services, Inc; Waterloo (IA); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (PPO)

Dental insurance

Vision insurance

401(k) with company contribution

Flex Spending Account

PTO

Paid Holidays

Life Insurance & Disability insurance

Wellness Program

Job summary

POS Professional Office Services, Inc. in Waterloo, IA seeks a Customer Service/Technical Support candidate to join our team. Shifts range from 8/9/9:30am to 4/5/6pm. You will assist in documentation, support customers, and collaborate with stakeholders to deliver updates and new products.

The role emphasizes strong communication, multitasking, and a customer-first mindset, with opportunities for growth and a competitive benefits package.

Qualifications

• BA Degree or 3-5 years of experience preferred.
• Strong business acumen and clear written/verbal communication.
• Ability to present information effectively using multiple media.
• Able to adapt to change and shift gears as needed.
• Must multitask and prioritize daily work.
• Desire to grow personally and as a team member.
• Experience with MS Office Suite (Excel, Word).
• Strategic problem-solving skills.
• Ability to collaborate cross-functionally.

Responsibilities

• Assist or lead creation and updating of documentation, checklists, and procedures.
• Provide excellent quality of work with a customer-first culture mindset.
• Map and script activities supporting new and existing customers.
• Maintain industry knowledge through self-study of new technology updates.
• Collaborate with stakeholders on development, delivery of updates, and new products.
• Perform product demonstrations for customers, staff, and stakeholders.
• Schedule training sessions and attend meetings as required.
• Maintain knowledge of EPS infrastructure to troubleshoot and recover from downtime.
• Capture customer feedback for future enhancements or follow-up.
• Identify new application opportunities and relay to stakeholders.
• Provide product recommendations to increase revenue.

Skills

Customer service

Technical support

Documentation

Communication

Multitasking

Team collaboration

Education

BA Degree or 3-5 years experience

Tools

MS Office Suite (Excel, Word)

Job description

POS Professional Office Services, Inc. in Waterloo, IA seeks a Customer Service/Technical Support candidate to join our team. Shifts range from 8/9/9:30am to 4/5/6pm. You will assist in documentation, support customers, and collaborate with stakeholders to deliver updates and new products.

The role emphasizes strong communication, multitasking, and a customer-first mindset, with opportunities for growth and a competitive benefits package.