Store Tech & POS Administrator — Android & MDM

Agility Partners; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Agility Partners’ Stores Platform Engineering team maintains store hardware and software to ensure reliable operations worldwide. This role focuses on designing, administering, and deploying technology solutions for in-store environments, with emphasis on Android MDM and mobile devices.

You will troubleshoot issues, collaborate with stores, vendors, and internal teams, and use scripting/automation to improve performance and uptime of our store technology infrastructure.

Qualifications

• 10+ years of experience in IT, preferably in a retail technology environment.
• Experience providing technical support to remote users.
• Ability to think critically and react effectively in a high-energy, fast-paced environment.
• Strong verbal, written, and interpersonal communication skills to collaborate with stakeholders.
• Excellent personal time management to prioritize tasks and meet deadlines.
• Experience with mobile device management, specifically Android devices.

Responsibilities

• Assist with implementing and administering store hardware and software, including POS systems and mobile devices.
• Provide support for issues encountered with store technology.
• Maintain high customer satisfaction by addressing issues promptly with store associates.
• Use reporting tools, scripting, and automation to streamline workflows and improve system performance.
• Collaborate with partners to resolve MDM migration and Android device configuration issues.
• Support store technology projects and participate in requirements gathering.

Job description

Agility Partners’ Stores Platform Engineering team maintains store hardware and software to ensure reliable operations worldwide. This role focuses on designing, administering, and deploying technology solutions for in-store environments, with emphasis on Android MDM and mobile devices.

You will troubleshoot issues, collaborate with stores, vendors, and internal teams, and use scripting/automation to improve performance and uptime of our store technology infrastructure.