Systems Administrator

Apex Systems; New Albany, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K

ESPP

HSA

EAP

Discounts

Training programs

Job summary

Everforth Apex is seeking a Stores Platform Engineer to administer store hardware and software, focusing on POS systems, peripherals, and Android devices. The role requires technical expertise, problem solving, and collaboration with store teams across projects.

You will support remote users, engage with partners on MDM migrations, and help deploy store technology solutions in a fast-paced retail environment with hybrid work arrangement in New Albany, OH.

Qualifications

• 10+ years in IT-related field, retail tech preferred
• Experience providing technical support to remote users
• Familiarity with mobile device management and Android devices

Responsibilities

• Assist with implementing and administering store hardware and software solutions, including POS systems, peripherals, and mobile devices.
• Provide support for issues encountered with store technology.
• Maintain customer satisfaction by addressing issues in a timely manner, interfacing with store associates.
• Utilize reporting tools, scripting languages, and automation to streamline workflows and enhance system performance.
• Communicate with internal/external partners to troubleshoot issues related to MDM migration and Android device configuration.
• Provide technical assistance for store technology projects and collaborate with project teams to define requirements and contribute to implementation.

Skills

IT support

Mobile device management

Android devices

Remote support

Customer service

Job description

Location: New Albany, Ohio (Hybrid, 3 days/wk)

Role Overview

The Stores Platform Engineering team is responsible for administering store hardware and software to support efficient operations. As a member of the Engineering team, you will have a role in the design, administration, and deployment of store technology solutions. This position requires technical aptitude, practical experience, and familiarity with mobile device management, particularly for Android devices.

Key Responsibilities

• Assist with implementing and administering store hardware and software solutions, including POS systems, peripherals, and mobile devices.
• Provide support for issues encountered with store technology.
• Maintain customer satisfaction by addressing issues in a timely manner, often interfacing directly with store associates.
• Utilize reporting tools, scripting languages, and automation techniques to streamline workflows and enhance system performance.
• Communicate with internal and external business partners to understand and troubleshoot technology issues related to MDM migration and Android device configuration.
• Provide technical assistance for store technology projects and collaborate with project teams to define requirements and contribute to implementation.

Required Qualifications

• Experience: 10+ years of experience in an IT-related field, preferably in a retail technology environment. Experience providing technical support to remote users is also required.
• Technical Skills: Experience with mobile device management, specifically with Android devices.
• Professional Skills: The ability to think critically in a fast-paced environment. Communication and interpersonal skills to collaborate with internal and external stakeholders. Personal time management skills to prioritize tasks and meet deadlines. Demonstrated technical proficiency, analytical skills, and a customer service orientation.

Company Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Compensation & Benefits

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Additional Information

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.