Store Team Leader: World‑Class Service & Team Growth

Paycom - ATS; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

TPS Group Holdings LLC—through The Paper Store family—seeks a Store Team Leader in Fort Myers, FL. You will lead a high-performing team, deliver World Class Service, manage payroll, train staff, and ensure standards in merchandising and operations to create joyful shopping experiences.

GUEST service is central; you will recruit, train, and coach, maintaining compliance and safety. The role emphasizes leadership, guest focus, and store excellence in a dynamic retail environment.

Qualifications

• Previous experience in specialty retail management is preferred.
• College degree preferred.
• Ability to adapt to and lead change.
• Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business.
• Ability to create a team environment through positive leadership.
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code.
• Demonstrate resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
• Ability to multitask, while being attentive to customers.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required.
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business.
• Demonstrate a commitment to training and development utilizing all training resources available.
• Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events.
• Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments.
• Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors.
• Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation).
• Build positive working relationships with District Manager, peers, merchandisers and corporate partners.
• Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect.
• Effectively manage supply, and payroll budgets on a weekly/monthly basis.
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
• Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
• Fill open positions within 30 days by actively networking and recruiting
• Ensure compliance to all company Policies, Procedures and expectations

Skills

Retail management

Team leadership

Customer service

Payroll management

Training staff

Visual merchandising

POS systems

Microsoft Office

Communication

Problem solving

Education

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

TPS Group Holdings LLC—through The Paper Store family—seeks a Store Team Leader in Fort Myers, FL. You will lead a high-performing team, deliver World Class Service, manage payroll, train staff, and ensure standards in merchandising and operations to create joyful shopping experiences.

GUEST service is central; you will recruit, train, and coach, maintaining compliance and safety. The role emphasizes leadership, guest focus, and store excellence in a dynamic retail environment.