Department Leader: World‑Class Customer Experience & Sales

The Paper Store; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Paper Store operates under TPS Group Holdings LLC and seeks a Department Manager to lead a high-performing team and deliver outstanding customer service. You will drive sales, manage payroll within budget, train staff, and maintain visual standards across the store.

Responsibilities include leading daily operations, ensuring promotional accuracy, and coordinating with district and corporate teams. The role requires flexibility to work nights, weekends, and holidays, and travel for

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi task while attending to customers.
• Adapt to and lead change in a fast-paced store environment.
• Proficient in using Microsoft Office and POS systems.
• Mobility on the sales floor and in stock areas for extended periods.

Responsibilities

• Act as a TPS Champion by delivering World Class Service using the GUEST approach.
• Lead and motivate the store team to achieve sales goals and uphold standards.
• Manage payroll within budget and train staff across departments.
• Maintain visual presentation standards and operational efficiency.
• Open and close the store, manage POS and floor operations, and coordinate schedules.
• Collaborate with Visual Merchandiser, Store Leaders, and District Manager.
• Participate in product launches and ensure promotions/signage are current.
• Travel to new store openings or remodels as needed.

Skills

Retail leadership

Customer service

Team motivation

Problem solving

Multi-tasking

Adaptability

Communication

Attention to detail

Customer focus

Relationship building

Tools

POS Systems

Microsoft Office

Job description

The Paper Store operates under TPS Group Holdings LLC and seeks a Department Manager to lead a high-performing team and deliver outstanding customer service. You will drive sales, manage payroll within budget, train staff, and maintain visual standards across the store.

Responsibilities include leading daily operations, ensuring promotional accuracy, and coordinating with district and corporate teams. The role requires flexibility to work nights, weekends, and holidays, and travel for